Julia Hungerford
Sagamore Hills,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Nanny
Chagrin Falls
08.2021 - Current
- Developing a positive and nurturing relationship with the children, two boys aged 4 and 16 months, supporting their social, emotional, and physical growth
- Establish routines and rules that promote healthy and safe habits and behavior
- Responsible, patient, and remains calm in stressful or harmful situations; CPR and First-aid certified
- Developed age-appropriate activities to stimulate learning, development, and creativity.
Barista Shift Supervisor
Giant Eagle
06.2019 - 05.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist
Goldfish Swim School
08.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Entered swimmer and class data into class rosters
- Assisted with the setup and maintenance of office technology while maintaining an organized and clean space
- Always very understanding while handling customer complaints calmly and professionally, even while under pressure, and resolved customer issues promptly
- Processed payments both in-person and online
- Answered calls in a professional and courteous manner while typing notes and entering data on the computer.
Swim Instructor
Goldfish Swim School
08.2018 - 06.2019
- Assessed and documented student progress to ensure the development of appropriate skills
- Demonstrated swimming skills to students and provided positive reinforcement to motivate them
- Educated students on water safety and proper aquatic etiquette
- Developed and monitored lesson plans that incorporated fun and engaging activities
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Receptionist
Summit Point Assisted Living – Macedonia
07.2017 - 08.2018
- Typed and entered data while listening to residents and family members either in person or over the phone
- Displayed excellent customer service skills by greeting guests and providing helpful information in a helpful and cordial manner
- Assisted with the setup and maintenance of office technology.
Education
Associate of Science - Radiologic Technology
Cuyahoga Community College
Cleveland, OH05.2027
Skills
- Ability to Multitask
- Proper Phone Etiquette
- Patience and understanding
- Reliability and Trustworthiness
- Approachable
- Friendly
- Computer Skills
- Effective Time Management
Personal Information
- American
- Licensed driver for seven years
Hobbies and Interests
Swimming, Reading, Hiking, Traveling, Painting, Practicing Spanish and French, and Spending time with loved ones.
Languages
Spanish
Limited Working
Timeline
Nanny
Chagrin Falls
08.2021 - Current
Barista Shift Supervisor
Giant Eagle
06.2019 - 05.2021
Receptionist
Goldfish Swim School
08.2018 - 06.2019
Swim Instructor
Goldfish Swim School
08.2018 - 06.2019
Receptionist
Summit Point Assisted Living – Macedonia
07.2017 - 08.2018
Associate of Science - Radiologic Technology
Cuyahoga Community College
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