Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success.
Work History
Customer Service Representative
6 Years 4 Months
Beyond Juicery And Eatery | 06.2020 - Current
Managed high-stress situations effectively, staying professional under pressure while resolving disputes and conflicts.
Resolved customer complaints with empathy, increasing loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Education
High School Diploma
WALLED LAKE CENTRAL | Walled Lake, MI | 06.2024
3.3 GPA
Professional Development: Continuing Education
Skills
Customer service
Complaint handling
Problem resolution
Client engagement
Customer satisfaction measurement
Active listening
Relationship building
Critical thinking
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Promoted products and encouraged customers to upgrade their existing product plans.