Julia Kauffeld
Aston,PA
Summary
Recent graduate well-versed in university procedures and activities. Used good multitasking, project management and analytical abilities to keep student housing operations efficient, while maintaining proficient grades in business based courses.
Overview
8
8
years of professional experience
Work History
Patient Service Associate
Penn Medicine
03.2023 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Administrative Intake Coordinator
Oceanic Counseling Group, LLC
Murrells Inlet, SC
07.2022 - 01.2023
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Interacted with insurance providers to obtain necessary documents to complete clinician credentialing.
- Pre-screened resumes prior to sending to Clinical Director.
- Oversaw HR needs employee operations across three locations.
- Organized and edited training manuals, visual aids and other educational materials.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Billed insurance companies and submitted claims.
Student Manager
Coastal Carolina University
Conway, SC
04.2019 - 08.2022
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Assisted the Housing Service Coordinator with day-to-day logistics and coordinating student activities.
- Coordinated schedules for other student employees to maintain desired coverage and performance levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Hostess
Margaritaville
05.2021 - 09.2021
- Answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned customers to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Giant Food Stores
03.2020 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Bakery Assistant
Linvilla Orchards
08.2016 - 08.2019
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted up to 200 customers per day with helpful attitude and positive approach.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
Education
Bachelor of Science in Business - Financial Management
Coastal Carolina University
Conway, SC05.2022
Skills
- Positive Interactions
- Community Relationships
- Student Engagement
- Managing Operations and Efficiency
- Technical Proficiency (Excel)
- Multi-Line Phone Systems
- Data Entry Software
- Maintaining Client Records
- Collecting Intake Information
- Organization and Time Management
- Electronic Medical Record Software
References
Stacy Peer
Oceanic Counseling Group, LLC
Patient Coordinator
908-692-2756
stacy@oceaniccounseling.com
Holly King
Coastal Carolina University
Desk Manager
443-975-2653
hmking2@coastal.edu
Timeline
Patient Service Associate
Penn Medicine
03.2023 - Current
Administrative Intake Coordinator
Oceanic Counseling Group, LLC
07.2022 - 01.2023
Hostess
Margaritaville
05.2021 - 09.2021
Cashier
Giant Food Stores
03.2020 - 12.2020
Student Manager
Coastal Carolina University
04.2019 - 08.2022
Bakery Assistant
Linvilla Orchards
08.2016 - 08.2019
Bachelor of Science in Business - Financial Management
Coastal Carolina University