Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Emergency Communications Manager
Critical Care Transport
Columbus, OH
01.2025 - Current
Oversaw scheduling for the Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
Emergency Medical Technician / Dispatch Supervisor
Critical Care Transport
Columbus, OH
01.2023 - 01.2025
Remained level-headed and proactive during emergency situations.
Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
Adhered strictly to safety regulations set forth by local governing bodies.
Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
Reduced employee turnover by implementing a supportive and growth-oriented work environment.
Improved response times by streamlining call prioritization and dispatch processes.
Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
Emergency Medical Technician
Cedar Point Amusement Park
Sandusky, OH
06.2022 - 10.2022
Oversaw scheduling for the Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
Education
Emergency Medical Technician License -
Delaware Area Career Center
Delaware, OH
05-2022
High School Diploma -
Mansfield Saint Peter’s High School
Mansfield, OH
05-2020
Skills
Time Management
Communication
Customer Service
Leadership
Organization
Empathy
Timeline
Emergency Communications Manager
Critical Care Transport
01.2025 - Current
Emergency Medical Technician / Dispatch Supervisor