Hannah Ceaser
Bedford,TX
Summary
Accomplished Emergency Communications Manager with a proven track record at City of Rowlett, enhancing team performance and employee retention through strategic planning and effective policy implementation. Skilled in project management and verbal communication, adept at developing innovative training programs and improving operational efficiencies. Demonstrates exceptional organizational skills and a commitment to excellence in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Communications Manager
City of Rowlett
2013.10 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Cross-trained existing employees to maximize team agility and performance.
- Manage scheduling for staff
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Developed, planned and implemented training programs.
Customer Service Representative
Mouser Electronics Inc.
2012.01 - 2013.10
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Mansfield Summit High School
Arlington, TX05.2007
Skills
- Policy Implementation
- Performance Management
- Strategic Planning
- Operations Management
- Performance Evaluations
- Verbal and written communication
- Expectation setting
- Project Management
- Staff Training and Development
Accomplishments
- Implemented call handling equipment to improve our organization's ability to manage incoming and outgoing calls efficiently.
- Secured grant funding to acquire advanced call handling equipment, resulting in enhanced operational capabilities and reduced financial burden on the organization.
- Led the procurement and installation of new consoles for the emergency communications center, ensuring optimal functionality, user comfort, and integration with existing systems, which improved operator efficiency and response times.
-
Certification
- EMD-QA
- NENA CMCP, Center Managers Certification Program
- Master Telecommunicator
- CPR
- TCOLE Basic Instructor
- Tactical Dispatcher
- Communications Training Certification
Timeline
Emergency Communications Manager
City of Rowlett
2013.10 - Current
Customer Service Representative
Mouser Electronics Inc.
2012.01 - 2013.10
Associate of Arts -
Tarrant County College District
High School Diploma -
Mansfield Summit High School
- EMD-QA
- NENA CMCP, Center Managers Certification Program
- Master Telecommunicator
- CPR
- TCOLE Basic Instructor
- Tactical Dispatcher
- Communications Training Certification
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