Julia Kenkel
St. Louis,MO
Summary
Retail and customer service management professional with extensive leadership experience in high-volume environments. Known for enhancing team productivity and driving store performance through effective merchandising and operational accuracy. Recognized for strong communication, calm leadership, and a hands-on approach to coaching.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Assistant Store Manager
Dierbergs Markets
St. Louis, MO
09.2019 - 11.2023
- Led daily store operations and supervised managers and associates across multiple departments.
- Managed merchandising, inventory, ordering, and vendor relationships to ensure optimal product availability and sales support.
- Trained and coached employees, enhancing performance and increasing customer satisfaction.
- Oversaw cash handling, scheduling, and opening/closing procedures to maintain operational efficiency and security.
- Resolved customer concerns using active listening and de-escalation techniques.
- Ensured store standards, cleanliness, and safety compliance.
Assistant Store Director
Shop 'n Save / Supervalu
St. Louis, MO
03.2017 - 09.2018
- Directed associates and trained supervisors to enhance team performance across multiple departments.
- Optimized labor coverage and workflow efficiency.
- Reduced shrink through improved processes and stronger inventory controls.
- Executed weekly merchandising plans and store resets to align with store schematics and improve visual appeal.
- Supported store operations to elevate customer experience and reinforce team accountability.
Customer Service / Front End Manager
Shop 'n Save / Supervalu
St. Louis, MO
09.1997 - 03.2017
- Delivered front-end customer service, resolving complaints and issues to enhance customer satisfaction.
- Maintained high service standards and operational accuracy.
- Oversaw cash handling, managing refunds, lottery, and MoneyGram services to ensure operational integrity.
- Conducted hiring processes, provided training, and created work schedules for front-end associates.
- Arranged product displays to enhance store presentation and attract customer interest.
Assistant Branch Manager / Personal Banker
Commerce Bank
St. Louis, MO
11.2023 - 01.2026
- Promoted for delivering exceptional customer service and maintaining high accuracy standards.
- Built strong customer relationships and maintained high service standards.
- Resolved escalated customer issues with professionalism and empathy.
- Trained staff, supported daily operations, and ensured compliance and accuracy.
- Streamlined branch workflow through effective organization, clear communication, and proactive team support.
Merchandiser (Remote & Onsite)
Premium Retail Services
02.2026 - Current
- Executed shelf organization, resets, remodel support, and promotional displays to optimize product visibility and sales.
- Maintained accurate product placement and completed retail service tasks to ensure compliance with merchandising standards.
- Performed mobile reporting, photo documentation, and digital updates to enhance supervisor oversight.
- Completed tasks autonomously while meeting deadlines and following detailed instructions.
Education
High School Diploma -
Ft. Zumwalt North High School
O'Fallon, MOSkills
- Operations management
- Merchandising and inventory control
- Workflow improvement
- Process optimization
- Shrink reduction
- Team leadership and supervision
- Employee training
- Customer service excellence
- Complaint resolution
- Retention techniques
- Front-end management
- Cash handling
- Performance strategies
Personal Information
Title: RETAIL OPERATIONS & STORE MANAGEMENT LEADER
Certification
Cosmetology License — State of Missouri (Active)
Timeline
Merchandiser (Remote & Onsite)
Premium Retail Services
02.2026 - Current
Assistant Branch Manager / Personal Banker
Commerce Bank
11.2023 - 01.2026
Assistant Store Manager
Dierbergs Markets
09.2019 - 11.2023
Assistant Store Director
Shop 'n Save / Supervalu
03.2017 - 09.2018
Customer Service / Front End Manager
Shop 'n Save / Supervalu
09.1997 - 03.2017
High School Diploma -
Ft. Zumwalt North High School