Julia Lal
Brand ambassador
Manteca,CA
Summary
Dynamic retail professional with a proven track record at Macy's, excelling in brand representation and product demonstration. Skilled in cross-selling and upselling, I leverage strong interpersonal skills to enhance customer satisfaction and loyalty. Committed to maintaining safety and cleanliness standards while driving sales through informed product selections and exceptional service.
Overview
13
13
years of professional experience
Work History
Retail Selling Specialist
CoWorx Staffing/ Luxury Method
11.2023 - Current
- Demonstrated products, methods and services to persuade customers to purchase products.
- Complied with guidelines and goals outlined in Chanel Fragrances, cosmetics and skin care product demonstration guide to support sales targets.
- Developed and implemented sales strategies to increase revenue.
- Assessed customers' needs and interests to best recommend products.
- Collaborated with target audiences using thorough knowledge and interactive demonstration skills.
- Generated brand awareness and created positive product impressions to increase sales.
- Analyzed customer needs to suggest products to meet individual demands.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Colleague, Cosmetic Sales
Macys Department Store
07.2023 - 11.2023
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
Vendor Representative
ELC Beauty LLC
Modesto, Stockton, Manteca, CA
09.2023 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Makeup Artist
Freelancer
02.2015 - 07.2023
- Sanitized makeup tools to avoid spread of infection.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
Cosmetologist
Sol and Luna Salon
02.2012 - 10.2014
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
Certificate - Nutritionist
06-2023
Certificate - Body Sculpting Techniques
05-2022
Diploma - Professional Bride Makeup
02-2022
Certificate - Certified Personal Trainer
12-2020
No Degree - Makeup Techniques
07-2017
Diploma - Professional Makeup Techniques
03-2013
Cerficate - Cosmetology
04-2012
Certificate - Gel And Sculpting Nail Techniques
05-2011
Skills
- Brand representation
- Product demonstration
- Cross-selling
- Upselling techniques
- Teamwork
- Interpersonal skills
- Problem-solving abilities
- Informed product selections
- Bilingual
- Safety and cleanliness standards
Languages
Spanish
Native or Bilingual
Hindi
Limited Working
Interests
Passion for beauty and skincare
Desire to keep learning more about the industry
Interest on staying updated on the latest beauty trends and products
Interest in learning and developing new skills in the beauty industry
Timeline
Retail Selling Specialist - CoWorx Staffing/ Luxury Method
11.2023 - Current
Vendor Representative - ELC Beauty LLC
09.2023 - Current
Colleague, Cosmetic Sales - Macys Department Store
07.2023 - 11.2023
Makeup Artist - Freelancer
02.2015 - 07.2023
Cosmetologist - Sol and Luna Salon
02.2012 - 10.2014
International Sports Science Association - Certificate, Nutritionist
Curves Guru - Certificate, Body Sculpting Techniques
Javier De La Rosa Makeup Institute - Diploma, Professional Bride Makeup
International Sports Science Association - Certificate, Certified Personal Trainer
Scott Barnes Cosmetics - No Degree, Makeup Techniques
Beauty And Elegance Academy - Diploma, Professional Makeup Techniques
Northern California Institute of Cosmetology - Cerficate , Cosmetology
The OPI Center For Nail Technology - Certificate, Gel And Sculpting Nail Techniques
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