Ashley Christian
Oak Hill,OH
Summary
Dynamic leader with a proven track record at Lowes Home Improvement, enhancing sales and team performance through expert training and strategic sales plans. Excelled in staff development and sales strategy, achieving significant targets. Skilled in negotiation and team motivation, consistently fostering customer loyalty and driving business growth.
Overview
14
14
years of professional experience
Work History
Central Selling Supervisor
Lowes Home Improvement Center
03.2024 - Current
- Increased sales revenue by effectively training and managing a team of top-performing sales associates.
- Boosted store profitability by implementing strategic merchandising plans and utilizing strong product knowledge.
- Promoted brand loyalty programs to enhance customer engagement and drive repeat business opportunities.
- Oversaw visual merchandising updates, maintaining an appealing store appearance that attracted customers and increased foot traffic.
- Conducted regular performance reviews, setting clear expectations for growth and improvement within the sales team.
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
- Created a positive work environment, fostering strong teamwork and maintaining high employee retention rates.
- Achieved quarterly targets consistently by monitoring team progress against established goals regularly.
Flooring Department Supervisor
Lowes Home Improv
02.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Flooring Specialist
Lowes Home Improvement Stores
11.2019 - 04.2022
- Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Supported business growth by actively participating in marketing initiatives and providing valuable insights about industry trends, customer preferences, and competitive landscapes.
Restaurant Manager
Burger King
03.2011 - 09.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
No Degree - Criminal Justice
University of Pheonix
OnlineSkills
- Team leadership and motivation
- Staff training and development
- Sales process optimization
- Sales strategy development
- Sales tracking
- Product knowledge expertise
- Negotiation and persuasion
- Upselling strategies
- Competitor analysis
- Brand representation
- Floor management
- Sales target achievement
- Customer service
- Problem-solving
- Effective selling techniques
- Sales team assistance
Timeline
Central Selling Supervisor
Lowes Home Improvement Center
03.2024 - Current
Flooring Department Supervisor
Lowes Home Improv
02.2022 - Current
Flooring Specialist
Lowes Home Improvement Stores
11.2019 - 04.2022
Restaurant Manager
Burger King
03.2011 - 09.2019
No Degree - Criminal Justice
University of Pheonix
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