Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kerise Richardson

Oviedo,FL

Summary

Dedicated and results-driven Operations, Sales, and Human Resources leader with over a decade of progressive leadership experience in retail, project management, and multi-site HR support. Known for exceptional ability to build, lead, and motivate high-performing teams while aligning human capital strategies with core business objectives. Proven expertise in strategic planning, customer experience management, talent development, inventory control, and sales optimization. Highly proficient in cross-functional collaboration, organizational transformation, and process improvement. Notary Certified and academically grounded in Industrial & Organizational Psychology and Business Administration.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Central Selling Salaried Sales Supervisor

Lowe’s Home Improvement
01.2023 - Current
  • Directed daily operations of multiple departments across the sales floor, ensuring alignment with company goals and customer satisfaction targets.
  • Trained, coached, and mentored sales associates and department supervisors, resulting in measurable improvements in sales productivity and engagement.
  • Partnered with HR and Operations to implement effective recruiting and retention strategies that filled staffing gaps and reduced turnover.
  • Conducted regular performance evaluations and led corrective action conversations with professionalism and compliance.
  • Developed and executed merchandising strategies, ensuring promotional execution met corporate standards and drove sales lift.
  • Supported seasonal planning, scheduling, and workforce transitions to meet high-volume periods effectively.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced team's sales performance by leading weekly strategy meetings.
  • Scheduled and monitored sales team members' workloads to meet customer needs.

Central Quoting Sales Coordinator

Lowe’s Home Improvement
10.2022 - 01.2023
  • Serve as a key liaison between customers, installers, and internal departments to deliver accurate, customized project quotes.
  • Maintain meticulous CRM records, ensuring all client interactions and sales data are current and accurate.
  • Leverage product knowledge and market awareness to provide efficient solutions, reducing quoting errors and enhancing service speed.
  • Deliver consistent, high-touch customer service while supporting remote team communication and collaboration.
  • Adapt quickly to shifting priorities, ensuring smooth workflows across quoting and sales coordination processes.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Front End Supervisor / Operations Manager

Lowe’s Home Improvement
03.2018 - 10.2022
  • Directed all front-end operations, including cashiering, customer service, credit programs, scheduling, and associate development.
  • Oversaw hiring, onboarding, and performance management for a high-volume team, serving as the primary HR liaison between front-end staff and upper management.
  • Developed staffing strategies and created job requisitions to align with seasonal needs and forecasted labor demands across multiple departments.
  • Conducted interviews, participated in candidate selection, and led onboarding for new hires, ensuring alignment with company values and operational goals.
  • Provided day-to-day coaching, mentorship, and corrective action support to associates and team leads; conducted performance evaluations and career development conversations.
  • Partnered with leadership to execute engagement action plans, interpret workforce data, and address associate relations issues.
  • Led training sessions on company policies, Smart Customer Service, and Lowe’s core behaviors to promote a positive culture and improve team performance.
  • Coordinated with HR Advisors and cross-functional managers to ensure compliance with company procedures, labor laws, and auditing requirements.
  • Supported HR components of store operations including policy enforcement, communication of corporate initiatives, and execution of talent development programs.
  • Strategically scheduled team members to maximize coverage and efficiency based on sales data, labor targets, and customer traffic trends.
  • Reduced turnover by fostering a supportive, inclusive workplace culture and recognizing associate achievements.
  • Tracked KPIs related to shrinkage, service speed, and customer satisfaction to guide continuous improvement.
  • Coordinated with other departments to improve overall store efficiency and collaboration among teams.
  • Developed innovative incentive programs that motivated staff to achieve top-notch performance levels while maintaining high levels of customer service.
  • Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
  • Increased transaction accuracy by implementing thorough cashier training initiatives.
  • Consistently met or exceeded profit margins by effectively controlling expenses within the front end operations department.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their integration into the team quickly and smoothly.
  • Maintained a clean, organized, and visually appealing shopping environment for customers.
  • Developed strong working relationships with vendors, securing the best deals on supplies and equipment.
  • Streamlined front end operations by implementing efficient processes and procedures.
  • Proactively identified potential issues within the department, taking swift action to address problems before they escalated.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Install Sales / Project Manager

Lowe’s Home Improvement
01.2017 - 01.2019
  • Led install sales team across multiple departments, coordinating efforts with other store locations when necessary.
  • Managed complex installations, resolving logistical issues, securing permits, and ensuring project timelines remained on track.
  • Trained associates on installation policies, safety procedures, and customer experience best practices.
  • Improved communication between customers, sales associates, and installers, driving higher satisfaction scores and repeat business.
  • Drove achievement of installation sales goals by implementing structured lead follow-ups and quoting processes.

Supervisor (Head Cashier / Customer Service Representative)

Lowe’s Home Improvement
01.2017 - 08.2018
  • Supervised front-end team, managed returns, exchanges, and customer account issues with professionalism and urgency.
  • Supported associates with POS operations, credit applications, and promotional awareness.
  • Coordinated with HR to assist in onboarding new team members and developing training materials.
  • Handled elevated customer complaints and resolved issues swiftly to ensure long-term satisfaction.
  • Promoted a culture of Smart Customer Service through daily coaching and visual standards.

Installation / Project Coordinator

Lowe’s Home Improvement
01.2014 - 08.2017
  • Acted as a liaison between vendors, customers, and contractors for residential and commercial installation projects.
  • Tracked inventory, reconciled POs, managed subcontractor documentation, and ensured QA standards were met.
  • Maintained compliance on all project files and handled permit applications and contractor onboarding.
  • Delivered consistent follow-through on customer inquiries, increasing retention and repeat project engagement.
  • Supported department manager with administrative oversight and cross-department training.

Customer Service Representative

Lowe’s Home Improvement
01.2012 - 01.2014
  • Provided personalized support for credit, ordering, and product inquiries.
  • Trained peers on customer service techniques, systems usage, and policy adherence.
  • Maintained inventory accuracy and worked closely with vendors to ensure product availability.
  • Participated in company volunteer projects, enhancing community engagement and brand presence.
  • Helped establish internal recognition programs for customer satisfaction improvements.

Education

Bachelor of Science - Business Administration

Purdue Global

Associate of Arts - Psychology

Seminole State College of Florida
Sanford, FL

Skills

  • Strategic HR Leadership & Multi-Site Support
  • Sales & Operations Supervision
  • Talent Acquisition, Onboarding & Retention
  • Leadership Development & Coaching
  • Installation Project Coordination
  • Workforce Planning & Scheduling
  • Employee Engagement & Culture Building
  • Customer Service Excellence
  • Performance Management & KPI Tracking
  • Inventory Control & Loss Prevention
  • POS & CRM Systems (MS Office, Outlook, Dreamweaver)
  • HR Compliance, Auditing & Policy Enforcement
  • Conflict Resolution & Corrective Action
  • Budgeting & Financial Oversight
  • Customer service
  • Sales presentations
  • Sales strategy development
  • Motivational skills
  • Strategic planning
  • Goals and performance
  • Sales coaching
  • Staff management
  • Operations
  • Staff training
  • Influencing skills
  • Performance evaluation
  • Delivering reviews
  • Team building
  • Workflow management
  • Scheduling
  • CRM software proficiency
  • Problem-solving
  • Goal setting
  • Staff onboarding
  • Performance metrics evaluation
  • Employee coaching
  • Staffing and scheduling
  • Operations management

Certification

  • Notary Public – Certified
  • Training in Office Administration & Customer Service
  • Human Resources Compliance & Recruiting Coursework

Timeline

Central Selling Salaried Sales Supervisor

Lowe’s Home Improvement
01.2023 - Current

Central Quoting Sales Coordinator

Lowe’s Home Improvement
10.2022 - 01.2023

Front End Supervisor / Operations Manager

Lowe’s Home Improvement
03.2018 - 10.2022

Install Sales / Project Manager

Lowe’s Home Improvement
01.2017 - 01.2019

Supervisor (Head Cashier / Customer Service Representative)

Lowe’s Home Improvement
01.2017 - 08.2018

Installation / Project Coordinator

Lowe’s Home Improvement
01.2014 - 08.2017

Customer Service Representative

Lowe’s Home Improvement
01.2012 - 01.2014

Associate of Arts - Psychology

Seminole State College of Florida

Bachelor of Science - Business Administration

Purdue Global

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