Julia Lane
Starbucks
Lebanon,PA
1
Certification
7
years of professional experience
Dedicated professional with a strong background in managing daily operations and managing staff in a fast-paced environment. Proven ability to resolve customer issues and equipped with adaptive problem-solving, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Shift Supervisor
3 Years 9 Months- Supervised daily operations, ensuring efficiency and high-quality customer service.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Resolved customer issues promptly, maintaining a positive store atmosphere.
- Monitored compliance with health and safety standards, ensuring workplace safety for all staff.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Bakery Associate
8 Months- Assisted in daily bakery operations, ensuring product freshness and quality.
- Operated baking equipment, adhering to safety and sanitation standards.
- Ensured compliance with health regulations during food preparation and storage procedures.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Led overnight shifts, ensuring timely product availability for morning operations and deliveries.
- Improved overall product presentation by applying meticulous attention to detail when shaping dough, glazing pastries, or icing baked goods.
Crew Member
1 Year 5 Months- Delivered high-quality customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared and served menu items following standardized recipes to ensure consistent quality and taste.
- Designed and decorated custom cakes, ensuring adherence to client specifications and aesthetic preferences.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Housekeeper
1 Year 2 Months- Maintained cleanliness and organization of guest accommodations and common areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Changed bed linens and collected soiled linens for cleaning.
Education
- Health Sciences
Massage Therapy - Massage Therapy
Skills
Staff management
Cash handling expertise
Inventory control and record keeping
Safety awareness
Conflict resolution techniques
Problem-solving
Positive attitude
Strong verbal and written communication
Employee attendance monitoring
Interpersonal relations
Certification
Food Handler Certification
Timeline
Bakery Associate
Giant Food Stores
02.2025 - 10.2025Read More
Shift Supervisor
Starbucks
09.2022 - CurrentRead More
Crew Member
Dairy Queen
03.2021 - 08.2022Read More
Housekeeper
Harvey Cedars Bible Conference
07.2019 - 09.2020Read More
Arizona State University
from Health Sciences
Read More
Lancaster School of Cosmetology And Therapeutic Bodywork
Massage Therapy from Massage Therapy
Read More