Julia LaPoint
Middleton,WI
Summary
Detail-oriented administrative team member with extensive knowledge of medical standards and compliance regulations. Proven track record in inventory management and customer service, resulting in streamlined operations and enhanced patient satisfaction. Strong communication skills foster effective collaboration within teams and with clients. Aiming to leverage expertise to contribute to a dynamic healthcare environment.
Overview
9
9
years of professional experience
Work History
Office Assistant Senior
SSM Health
Middleton , WI
04.2024 - Current
- Provided excellent service and attention to customers when face-to-face, or through phone conversations.
- Assists with the coordination of activities related to insurance pre-certification.
- Gathers information from the patient and inputs it into Epic.
- Schedules patient procedures efficiently.
- Assist in training new hires on Epic.
- Greeted visitors in a professional manner and provided assistance when necessary.
ASRII
Kelsey Seybold clinic
06.2022 - 04.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Communicated with patients, staff, and providers regarding clinic processes.
- I contacted the insurance company for benefits, eligibility, and claim status.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed a high volume of patient-related appointment scheduling requests.
- Maintained accurate records of patient appointments in Epic.
- Guided new staff to understand company protocols.
Protection Officer
Texas Children’s Hospital
04.2018 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided training sessions for new protection officers on security protocols and procedures.
- Responded to alarms and dispatched appropriate personnel to the scene.
- Monitored and patrolled assigned areas to detect suspicious activity and unauthorized persons.
- Recorded all relevant information related to incidents on daily logs.
Securitas
12.2015 - 04.2018
- Company Overview: GBB Bio Sciences / Syngenta
- Achieved 'Employee of the Month' award five consecutive months
- Trained all new staff
- Assigned daily side work for front staff, resolved customer complaints about security and property concerns
- Maintained complete knowledge of and complied with all policies and procedures of establishment
- GBB Bio Sciences / Syngenta
Education
Bachelor of Science - Health Administration
University of Phoenix
University Of Phoenix 03-2020
Skills
- Critical Thinking Ability
- Compassionate Communication
- Time management
- Effective Listening
- Proficient in Verbal and Written Expression
- HIPAA Compliance Management
- Customer Support Expertise
- Skilled in Microsoft Office Applications
Timeline
Office Assistant Senior
SSM Health
04.2024 - Current
ASRII
Kelsey Seybold clinic
06.2022 - 04.2024
Protection Officer
Texas Children’s Hospital
04.2018 - 01.2021
Securitas
12.2015 - 04.2018
Bachelor of Science - Health Administration
University of Phoenix
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