Julia Lemmon
Moncks Corner,SC
Summary
Driven by a commitment to patient safety and ethical practice, I leveraged my roles at MUSC and Coastal Cardiology to enhance care quality and efficiency. Demonstrating critical thinking and exceptional verbal communication, I contributed to program improvements and excelled in high-pressure situations, ensuring patient satisfaction and privacy. My multidisciplinary experience underscores my adaptability and focus on results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PCT
MUSC
02.2024 - Current
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Contributed to continuous program improvement efforts by participating in regular faculty meetings and professional development events.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Call Center Operator
Coastal Cardiology/Roper Saint Francis
06.2022 - Current
- Assisted patients by answering questions and responding to inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging patients.
- Spoke about patient complaints, and current symptoms.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Barista
Starbucks
05.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, SC08.2024
Skills
- Ethical Practice
- Patient Safety
- Patient Care
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Verbal Communication
Certification
BLS
CPR+AED+First Aid
Timeline
PCT
MUSC
02.2024 - Current
Call Center Operator
Coastal Cardiology/Roper Saint Francis
06.2022 - Current
Barista
Starbucks
05.2021 - 01.2022
Associate of Science - Nursing
Trident Technical College