Julia Lopez
Morgan Hill,CA
Summary
6 years customer service experience Proficient with MS Word, Excel, PowerPoint, Outlook WPM: 43. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. I am to educate and provide knowledge to patients whenever directed by the provider.
Overview
7
7
years of professional experience
Work History
Customer Experience Supervisor/Coordinator
TJ Maxx, TJX Companies
05.2018 - Current
- Assisted customers with sales and service needs.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Trained employees to capitalize on all sales and service opportunities with proactive approaches.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
Certified Medical Assistant
David Hyun, MD
02.2022 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Education
Associate of Science - Nursing
Evergreen Valley College
San Jose, CA06-2026
Certificate - Medical Assisting
Carrington College
San Jose, CA11-2021
High School Diploma -
Live Oak High School
Morgan Hill, CA06-2019
Skills
- CPR Certified
- Vital Signs
- Injections & Phlebotomy
- Clinical/laboratory safety awareness
- Instrument wrapping/autoclave sterilization
- Urinalysis and specimen collection
- Surgical tray setup
- Proficient in Microsoft word
- Delegation and supervision
- Task prioritization
- Conflict resolution
- Employee training
Timeline
Certified Medical Assistant
David Hyun, MD
02.2022 - 12.2023
Customer Experience Supervisor/Coordinator
TJ Maxx, TJX Companies
05.2018 - Current
Associate of Science - Nursing
Evergreen Valley College
Certificate - Medical Assisting
Carrington College
High School Diploma -
Live Oak High School
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