Julia Lozada
Reno,NV
Summary
Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions.
Overview
8
8
years of professional experience
Work History
Post Office Mail Clerk
United States Postal Service, USPS
10.2022 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Operated postal machines, including postage meters and mail-processing machines.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
Table Games Dealer
Club Cal Neva
05.2024 - 11.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Mail Carrier
United States Postal Service, USPS
03.2022 - 08.2022
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Helped customers by carrying oversized parcels inside residences.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Distributed mail on foot to residences and businesses
- Sorted and delivered mail .was responsible for high volume of on time deliveries .
Assistant Manager
Check City Partnership
01.2020 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Recovery Associate
JCPenney
07.2019 - 12.2020
- Applied price tags on items with correct, clear and visible placement.
- Removed damaged items from customer view.
- Placed overstock in risers and stockrooms and returned loose hangers to rolling racks.
- Replenished sales floor stock to meet customer demand.
- Recovered merchandise from fitting rooms to maintain organization.
- Followed safety and security policies and procedures to reduce hazards and incidents.
- Maintained communication with store team to support sales, promos and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Spoke to customers in native language to increase loyalty and establish relationships.
Table Games Dealer & Supervisor
Cal Neva Casino
07.2017 - 04.2019
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Inspects equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Opens and close game tables and cash floats by receiving, verifying and recording cash wages.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Computed amounts of players' wins or losses by scanning players card to calculate amount of money won.
Hostess/Cashier
Cal Neva Casino
02.2017 - 07.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Associate Of Applied Arts - Communications
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Las Pinas National High School
Manila Philippines03.2014
Skills
- Costumer Service
- Customer Experience
- Learning Strategies
- Fast Learner
- Motivator
- Maintaining Clean Work Areas
- Handling Complaints and Inquiries
- BiLingual
- Problem solving
- Team Player
- Positive
- Working Under Pressure
- Cash Handling and security
Timeline
Table Games Dealer
Club Cal Neva
05.2024 - 11.2024
Post Office Mail Clerk
United States Postal Service, USPS
10.2022 - Current
Mail Carrier
United States Postal Service, USPS
03.2022 - 08.2022
Assistant Manager
Check City Partnership
01.2020 - 12.2021
Recovery Associate
JCPenney
07.2019 - 12.2020
Table Games Dealer & Supervisor
Cal Neva Casino
07.2017 - 04.2019
Hostess/Cashier
Cal Neva Casino
02.2017 - 07.2017
High School Diploma -
Las Pinas National High School
Associate Of Applied Arts - Communications
Truckee Meadows Community College
Similar Profiles
Darius TaylorDarius Taylor
Laborer at United States Postal Service, USPSLaborer at United States Postal Service, USPS
Tatianna FergusonTatianna Ferguson
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
Avery BrownAvery Brown
Rural Mail Carrier at United States Postal Service, USPSRural Mail Carrier at United States Postal Service, USPS