JULIA MACHUCHU
Saint Paul,MN
Summary
Housing Case Manager with extensive experience in social services. Proven expertise in case management and coordination of housing services, leading to the development of effective individualized housing plans. Strong communication and problem-solving skills that have facilitated advocacy for individuals experiencing homelessness, resulting in improved living conditions and stability.
Overview
6
6
years of professional experience
Work History
Housing Case Manager
Comfort Health Services
Newport, Minnesota
09.2024 - 10.2025
- Conducted intake assessments for clients seeking housing assistance to determine eligibility.
- Developed personalized housing plans tailored to individual client needs and circumstances.
- Advocated for clients in disputes with landlords to protect rights.
- Mediated landlord-tenant disputes, ensuring resolution and successful tenancies.
- Maintained accurate case files and documentation within agency database systems.
- Provided referrals to community resources, including rental assistance and legal services.
- Educated clients on available options to facilitate informed decision-making regarding housing.
- Assisted clients in locating suitable affordable housing based on income criteria.
English Teaching Assistant
CEIPSO Peñalta School Center
Madrid, Spain
10.2022 - 06.2024
- Facilitated tutoring sessions, graded homework, and reviewed exams to enhance student learning.
- Organized skills practice, research projects, and memorization activities for student engagement.
- Developed lesson materials, visuals, and digital presentations to support instructional objectives.
- Collaborated with teachers on classroom management and document coordination for a positive environment.
Assistant Housing Case Manager
Veap
06.2022 - 09.2022
- Perform entry of participants' data with accuracy and in a timely manner.
- Communicate with landlords as necessary on rental payment status via email and phone.
- Communicate with participants to request documentation and notify status of applications via email and phone.
- Document all communication and other related information through case notes.
- Process applications using the documents provided.
Afghan Placement Assistance and Refugee Services Intern
International Institute of Minnesota
St. Paul, USA
01.2020 - 01.2022
- Assist with office organization, filing, and phone calls.
- Meet with clients to respond to their needs and help transition to life in the U.S.
- Communicate with clients regarding case updates - appointments, applications, employment, housing, etc.
- Enter web-based CRM database.
- Help gather documents in support of AOR applications.
Education
Bachelor of Arts - Philosophy (Ethics and Civic Life Concentration), Spanish
University of Minnesota - Twin Cities
Minneapolis, MN06.2022
Skills
- Conflict resolution and problem-solving
- Documentation management
- Service planning and advocacy
- Multitasking
- Resource coordination
- Cultural sensitivity
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Spanish
Professional
Timeline
Housing Case Manager
Comfort Health Services
09.2024 - 10.2025
English Teaching Assistant
CEIPSO Peñalta School Center
10.2022 - 06.2024
Assistant Housing Case Manager
Veap
06.2022 - 09.2022
Afghan Placement Assistance and Refugee Services Intern
International Institute of Minnesota
01.2020 - 01.2022
Bachelor of Arts - Philosophy (Ethics and Civic Life Concentration), Spanish
University of Minnesota - Twin Cities