Julia Mariano
Oak Harbor,WA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Luke And Associates - Naval Health Clinic
Oak Harbor, WA
04.2024 - Current
- Receive and review prescriptions on formulary including schedule I-V.
- Determine type of substance, strength, dosage, and quantity of medication prescription to be dispensed.
- Use an outpatient computer system (MHS Genesis) to review patient’s profiles for allergies, drug/drug or drug/food interactions
- Provide instructions to patient(s) so they are able to properly take their medications.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records. Package and label medications/products to ensure accuracy of storage and handling.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, clarify issues, instructions, refill authorizations, and patient information
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Certified Pharmacy Technician
CVS Pharmacy
12.2021 - 03.2024
- Provided excellent customer service to patients, physicians, and nurses in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Maintained patient confidentiality when handling records and sensitive data
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Digital Shopper
Walmart
02.2021 - 11.2021
- Created personalized shopping experiences for customers by providing individualized attention
- Tracked inventory levels and restocked items as needed
- Managed online sales transactions from start to finish.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Box Office Supervisor
CinemaWorld
Palm Bay, FL
07.2019 - 02.2021
- Maintained accurate records of ticket sales, refunds, exchanges and other transactions
- Served as main contact person for vendors related to ticketing services and products
- Provided technical support for online ticketing systems and software programs
- Developed promotional campaigns to boost ticket sales for upcoming events
- Trained new employees on box office procedures and policies.
- Adhered to strict security protocols when handling sensitive customer data and financial transactions, protecting the organization from potential fraud or theft risks.
- Enhanced team productivity by implementing effective employee scheduling and task delegation strategies.
- Collaborated with event organizers to ensure timely setup of box office facilities and resources, contributing to a seamless event experience for patrons.
Education
BOOTCAMP IN UX/UI CANDIDATE -
University of Central Florida
Orlando, FL02.2024
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY -
University of Central Florida
Orlando, FL05.2023
ASSOCIATE IN ARTS (A.A.) IN GENERAL EDUCATION -
Eastern Florida State College
05.2021
Skills
- MHS Genesis
- User Data Collection
- Pharmacy Records Management
- Patient Confidentiality
- Problem-Solving Skills
- Information Architecture
- Quality Assurance and Control
- Qflow
- Nexia
- Outpatient pharmacy care
- Monthly medication inspections
- Reconstitutes medication
- Powerchart
- MHSPHP carepoint scores
- Tricare insurance
- Discern analytics
Certification
Nationally Certified Pharmacy Technician
References
References available upon request.
Timeline
Certified Pharmacy Technician
Luke And Associates - Naval Health Clinic
04.2024 - Current
Certified Pharmacy Technician
CVS Pharmacy
12.2021 - 03.2024
Digital Shopper
Walmart
02.2021 - 11.2021
Box Office Supervisor
CinemaWorld
07.2019 - 02.2021
BOOTCAMP IN UX/UI CANDIDATE -
University of Central Florida
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY -
University of Central Florida
ASSOCIATE IN ARTS (A.A.) IN GENERAL EDUCATION -
Eastern Florida State College