Dominique Crowell
Portsmouth,VA
Summary
Dedicated healthcare professional with over 10 years of customer service experience with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and in fast-paced, dynamic environments while adhering to strict company compliance in safety protocol and standards. Highly adaptable and self-motivated individual who can efficiently work as part of a team and can also work independently. An observant individual who possesses great situational awareness and conflict resolution skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Naval Medical Center Portsmouth
11.2020 - Current
- Safely executed the dispensing hundreds of prescriptions daily to discharge patients and outpatients
- Oversaw the inventory, handling, and storage of federally controlled substances Schedule II-V and other medications which have high potential for diversion
- Compounded and reconstituted medications following standard procedure
- Coordinated the filling and labeling of more 300 daily prescriptions in a high-volume outpatient hospital pharmacy environment.
- Responded to coded adverse events (i.e. Code Blue: Cardiac Arrest) announced via intercom throughout hospital grounds
- Adhered to strict military base and hospital safety protocol
Certified Pharmacy Technician
Walmart
03.2020 - Current
- Communicated directly with doctors offices and emergency room reps via telephone, fax, and email
- Solved customer problems in-person and via telephone by providing assistance with placing orders, locating items, and general inquiries
- Executed the filling, dispensing, and inventory management of standard and Schedule III-V medications
- Followed standard safety protocol set in place by corporate
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Certified Pharmacy Technician
Rite Aid
02.2019 - 03.2020
- Consulted with insurance company representatives to complete claims processing, prior authorizations, and other various declines
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Solved customer problems in-person and via telephone by providing assistance with placing orders, locating items, and general inquiries
- Filled and dispensed medications following standard safety procedures and protocol
Cashier
Rite Aid
05.2015 - 02.2019
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items and join reward programs
- Stocked, tagged and displayed merchandise as required
- Checked personal identifications during alcohol and tobacco sales
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Skills
- FDA and HIPAA Compliance
- Adult AED and CPR
- Parata Proficiency
- CHCS Proficiency
- MHS Genesis Proficiency
- Epinephrine Administration
- Naloxone Administration
- Medication Compounding and Reconstitution
Certification
- Basic Life Support, American Heart Association - April 2020 - Current
- Certified Pharmacy Technician, Pharmacy Technician Certification Board - January 2020 - Current
- Registered Pharmacy Technician, Virginia Board of Pharmacy - February 2020 - Current
Timeline
Certified Pharmacy Technician
Naval Medical Center Portsmouth
11.2020 - Current
Certified Pharmacy Technician
Walmart
03.2020 - Current
Certified Pharmacy Technician
Rite Aid
02.2019 - 03.2020
Cashier
Rite Aid
05.2015 - 02.2019
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