Kimberly Ray
Ripley,TN
Summary
Adept at streamlining pharmacy operations, I enhanced patient care and boosted efficiency at The Medicine Shoppe® Pharmacy. My expertise in medication dispensing and inventory management, coupled with exceptional problem-solving and customer service skills, led to significant improvements in workflow processes and patient satisfaction.
Overview
1
1
Certification
Work History
Certified Pharmacy Technician
The Medicine Shoppe® Pharmacy
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supported pharmacists in compounding custom medications according to individual patient needs.
Education
High School Diploma - Pharmacy
Ripley High School
Ripley Tn05.2007
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Advanced math skills
- Pharmacy law compliance
- Aseptic techniques
- Inventory management
- Regulatory compliance
- HIPAA
- Updating medication histories
- Staff development
- Drug inventory control
- Dosage form preparation
- Prescription verification
- Prescription management
- Pharmacology expertise
- Drug utilization review
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Medication preparation
- Equipment operation
- Record keeping
- Drug classification
- Billing and coding
- Stocking medications
- Insurance confirmation
- Proper labeling
- Quality assurance and control
- Point of sale systems proficiency
- FDA compliance
- Refill requests
- Drug security
- Medication safety protocols
- Pharmacy operations
- Patient paperwork
- Proper labeling procedures
- Prescription labeling
- FDA and HIPAA compliance
- Medication storage
- Troubleshooting malfunctioning equipment
- Confidentiality and HIPAA
- Interpreting and processing medication orders
- Answering customer questions
- Drug safety
- Supply restocking
- Drug inventory management
- Healthcare regulations
- Operations support
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Medication labels
- Prescription filling
- Medicare and medicaid process
- Medication therapy management
- Order verification
- FDA drug safety guidelines
- OTC recommendations
- Interpreting orders
- Verifying orders
- Patient education and counseling
- Secure storage of medications
- Record preparation
- Pharmacology
- Billing support
- Ordering and stocking medications
- Resolving customer issues
- Supporting pharmacy operations
- Insurance reconciliation
- Labeling prescriptions
- Attendance oversight
- Certified pharmacy technician (cpht)
- Prioritization and organization
- HIPAA compliance
- Medication storage and labeling
- Insurance processing
Certification
Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
The Medicine Shoppe® Pharmacy
High School Diploma - Pharmacy
Ripley High School