Julia Marlin
El Paso
Summary
Dynamic call center professional with a proven track record at Full Beauty, excelling in call handling and team leadership. Skilled in training and mentoring, I ensure documentation accuracy while fostering a collaborative environment. Proficient in CRM software, I consistently deliver exceptional customer service and drive team success.
Overview
9
9
years of professional experience
Work History
Call Representative/Team Leader
Full Beauty
El Paso
2020.10 - 2022.11
- Coordinated workflow among team members to ensure timely task completion.
- Fostered a positive team environment through effective communication and collaboration.
- Monitored team progress and enforced deadlines.
- Answered inbound calls, providing information about products and services.
- Documented customer interactions in the call center management system accurately.
- Trained new representatives on call center protocols and customer service techniques.
Call investigator
Data mark
El Paso
2018.09 - 2022.04
- Managed case files and documentation to ensure accuracy and compliance.
- Analyzed complex information to support investigative findings and reports.
- Utilized various software tools for data analysis and case management.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Cashier
Best food mart
El Paso
2014.02 - 2017.07
- Maintained cleanliness and organization of checkout area consistently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Irvin High School
El Paso 2018-06
Skills
- Call center management
- Documentation accuracy
- Training and mentoring
- CRM software
- Call handling
- Microsoft Office
Timeline
Call Representative/Team Leader
Full Beauty
2020.10 - 2022.11
Call investigator
Data mark
2018.09 - 2022.04
Cashier
Best food mart
2014.02 - 2017.07
High School Diploma -
Irvin High School