Summary
Overview
Work History
Education
Skills
Timeline
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Julia Mason

Julia Mason

Prineville

Summary

Adept at fostering customer relationships and enhancing guest experiences, I leveraged my skills at The Patio Taphouse to develop systems that improved efficiency, cleanliness and accountability. As a natural communicator and problem-solver, I excel in multitasking and am eager to expand my expertise in high-volume environments.

Overview

15
15
years of professional experience

Work History

Lead Bartender

The Patio Taphouse
09.2024 - Current
  • Kept detailed inventories, and handled ordering for liquor, beer, wine, and bar supplies. Maintained distributor relationships and communication.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed scheduling for FOH and BOH to fit employee and business needs.
  • Edited POS to stay up to date with product availability and specials.
  • Calculated tip division between staff who were on shift together or had overlapping shifts.
  • Reviewed payroll and edited hours in Toast to reflect hours worked by staff who forgot to clock in or clock out.
  • Provided exceptional service and a personal connection.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Handled cash drops weekly, and ensured that cash deposited in the safe each night matched expected amounts.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Server

The Olive Garden
07.2024 - 09.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Natural Hoof Care Technician

Self Employed
04.2010 - 07.2024


  • Interacting with people all day and making sure they are getting exactly the care that they want and expect.
  • Presented as friendly and personable, I kept up a conversation while I worked, even when the work was physically demanding. I enjoyed getting to know my clients and showing interest in them while I worked.
  • The work itself had an order of operations and a pattern that I follow to get consistent results, while also adapting to current circumstances. This is also beneficial in a bar setting, and I take pride in doing excellent work
  • Maintained client schedules and not only showed up when expected, but also communicated effectively with my customers to ensure they would remember and be ready for their appointment.

Education

Associate Of Arts - Biology

Clackamas Community College
Oregon City, OR
05.2013

Skills

    Working with the public; I enjoy talking to customers and developing rapport with people

    I care deeply about doing quality work, showing up when I am expected, and making sure customers have a great experience

    While I do feel quite comfortable making and serving drinks, I acknowledge that I don't have a lot of experience in a high-volume environment, and I will need to develop those skills I am teachable and happy to learn how I can improve from those with more experience

Timeline

Lead Bartender

The Patio Taphouse
09.2024 - Current

Server

The Olive Garden
07.2024 - 09.2025

Natural Hoof Care Technician

Self Employed
04.2010 - 07.2024

Associate Of Arts - Biology

Clackamas Community College

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Julia Mason