Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Birmania Bierd

The Bronx

Summary

Motivated and experienced customer service professional with a strong desire to contribute skills and expertise towards achieving career goals and advancing within a customer service role. Committed to delivering exceptional service and building positive relationships with customers. Proven track record of exceeding expectations and resolving issues effectively. Keen attention to detail, excellent communication skills, and passion for providing top-notch assistance. Dedicated to making a significant impact in any customer service position.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Driver

Uber Eats
01.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Delivery Driver

Spark (Walmart)
01.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Babysitter

Self-employeed
01.2014 - 12.2018
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Education

Diploma - General Studies

Central High School
Grand Rapids, Michigan

Skills

  • Customer Service
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public This includes serving customers in restaurants and stores, and receiving clients or guests
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources This information can be exchanged in person, in writing, or by telephone or e-mail
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time
  • Service Orientation — Actively looking for ways to help people
  • Speaking — Talking to others to convey information effectively
  • Mathematics — Using mathematics to solve problems
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

Certification

Drivers License, Secretary Of State, MI

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Driver

Uber Eats
01.2019 - Current

Delivery Driver

Spark (Walmart)
01.2019 - Current

Babysitter

Self-employeed
01.2014 - 12.2018

Diploma - General Studies

Central High School

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