Julia Matos
Reading,PA
Summary
A dependable warehouse team member adapts to operating a variety of machinery and tools, such as tippers, forklifts, electric pallet jacks and hand trucks. Experienced in giving excellent customer service, following detailed instructions, working efficiently and accurately while maintaining a safe and organized workspace
Overview
9
9
years of professional experience
Work History
Dispensary Associate
Trulieve
Reading, PA
08.2025 - Current
- Cash handling
- Provide knowledge about product information
- Handling front of store reception, multitasking checking patients in while monitoring surveillance cameras and operating multiple entrances
- Maintain a constant clean environment to OSHA standards
- Stocking product
Lead Material Handler
Goodwill Keystone Area
Reading, PA
03.2023 - 07.2024
- Loaded and unloaded material onto pallets with attention to detail
- Collaborated effectively with co-workers across departments in order to meet objectives quickly and efficiently
- Operated forklift and other heavy equipment to move materials between locations with accuracy and safety
- Trained new employees on how to work safely in a warehouse environment
Assistant Manager
Goodwill Keystone Area
Reading, PA
09.2020 - 06.2021
- Helped oversee daily operations of the store, managing staff and inventory
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
Lead Retail Associate
Goodwill Keystone Area
Reading, PA
01.2019 - 09.2020
- Managed daily operations of the store in absence of the store manager
- Provided leadership by example in sales performance, customer service, and team collaboration
- Resolved customer complaints promptly and professionally while maintaining a positive attitude
- Performed opening and closing procedures to ensure security of premises and assets
Donation Attendant
Goodwill Keystone Area
Reading, PA
07.2017 - 09.2018
- Greeted donors and provided excellent customer service
- Resolve any conflict or issues that arose during the donation process
- Processed donations in a timely manner
Education
High school Diploma - undefined
Reading Senior Highschool
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- POS systems
- Leadership
- Warehouse operations
Timeline
Dispensary Associate
Trulieve
08.2025 - Current
Lead Material Handler
Goodwill Keystone Area
03.2023 - 07.2024
Assistant Manager
Goodwill Keystone Area
09.2020 - 06.2021
Lead Retail Associate
Goodwill Keystone Area
01.2019 - 09.2020
Donation Attendant
Goodwill Keystone Area
07.2017 - 09.2018
High school Diploma - undefined
Reading Senior Highschool