Deanna Phoenix Spicer
Lake City
Summary
Current Associates of Science student at Florida Gateway College, concurrently excelling as dispensary associate at Trulieve , Lake City, FL. Proven expertise in customer service and meticulous dispensing of medical marijuana products, ensuring strict adherence to operational protocols. Strong organizational and multitasking abilities honed through academic pursuits and professional responsibilities. Ready to leverage academic and practical skills for continued success in both educational and professional circles.
Overview
8
8
years of professional experience
Work History
Dispensary Associate
Trulieve
03.2024 - Current
- Warmly greeted customers with a friendly and professional demeanor, establishing a positive and welcoming atmosphere
- Addressed customer inquiries regarding various strains of cannabis, their medicinal applications, and the available consumption methods, ensuring a well-informed and comfortable customer experience
- Dispensed medical marijuana according to company policies, procedures, and operational guidelines
- Stayed informed about new arrivals and effectively communicated relevant information to customers about product inventory
- Managed a seamless and customer-centric dispensary environment by collaborating with team members
BUDTENDER
LIBERTY HEALTH SCIENCES
01.2023 - 09.2023
- Welcomed and assisted customers in a courteous and professional manner, ensuring a positive and inclusive experience
- Responded to customer inquiries regarding various strains of cannabis, their medicinal applications, and available consumption methods, fostering a well-informed and comfortable shopping environment
- Ensured strict adherence to company policies, operational guidelines, and regulatory requirements when dispensing medical marijuana
- Stayed informed about new arrivals and effectively communicated product information to customers
- Maintained a clean and organized workspace, contributing to a safe, compliant dispensary environment
LOADER CLERK
UNITED PARCEL SERVICE
01.2020 - 01.2023
- Assisted clients with shipping, printing, and other business-related requirements, ensuring a smooth and efficient process
- Ensured efficient loading, unloading, and stocking of packages, demonstrating precision and attention to detail
- Utilized scanning and sorting techniques to categorize packages and mail accurately, contributing to effective tracking and timely delivery
- Improved overall efficiency by collaborating with team members to address operational challenges
- Maintained the integrity of the shipment and distribution processes by receiving and processing incoming packages and mail
HOST
TEXAS ROADHOUSE
01.2017 - 01.2019
- Answered incoming calls to the restaurant, delivering excellent customer service by providing accurate and helpful information to callers
- Managed the guest flow into the dining and bar areas, skillfully estimating wait times for incoming guests and ensuring they received precise and timely information
- Handled cash transactions efficiently and accurately, including accepting payments, making change, and issuing receipts
- Supported a cohesive and customer-focused workplace by working with team members to meet customer needs
- Facilitated a positive and welcoming atmosphere for guests, contributing to an enjoyable dining experience from the moment they arrived
Education
Associates of Arts -
Florida Gateway College
Lake City, Florida01.2024
Skills
- Customer Service
- Dispensary Operations
- Operational Protoco
- Communication
- Organizational Skills
- Multitasking
- Team Collaboration
- Time Management
- Data Entry
- Point of Sale (POS) Systems
- Product Knowledge
- Conflict Resolution
- Microsoft Office Suite
- Cash Handling
- Inventory Management
- Detail-Oriented
- Adaptability
Hobbies and Interests
- Gardening
- Wellness
- Customer Service
- Business Operations
- Sustainability
Timeline
Dispensary Associate
Trulieve
03.2024 - Current
BUDTENDER
LIBERTY HEALTH SCIENCES
01.2023 - 09.2023
LOADER CLERK
UNITED PARCEL SERVICE
01.2020 - 01.2023
HOST
TEXAS ROADHOUSE
01.2017 - 01.2019
Associates of Arts -
Florida Gateway College
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