Julia M. Benavides
Claims Analyst
San Antonio,TX
Summary
Bilingual and detail-oriented professional with over 6 years of experience in office management, medical claims, and client services. Proven success in managing billing operations, resolving claim discrepancies, and coordinating logistics while supporting cross-functional teams. Expertise in leveraging data to enhance accuracy, streamline workflows, and elevate client satisfaction across healthcare and logistics sectors. Qualified Claims Analyst recognized for improving administrative efficiency and productivity through effective leadership and adept problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Office Manager
GLB Trucking
04.2024 - Current
- Acquired new clients and negotiated contracts to secure long-term hauling jobs.
- Scheduled and dispatched deliveries, assigned driver routes, and coordinated with clients.
- Oversaw billing and invoicing; managed accounts receivable and vendor payments.
- Tracked fuel, maintenance, and insurance expenses to maintain cost efficiency.
- Prepared tax returns and maintained financial records.
Claim Liaison I
North Carolina Complete Health
02.2023 - 03.2024
- Conducted full audit checks on Medicaid claims to ensure provider pay accuracy.
- Researched and resolved provider claims disputes following plan guidelines.
- Managed documentation for claims reviews and reported findings to leadership.
- Analyzed reports to identify recovery opportunities and determine claim eligibility.
Provider Service Claims Representative
Superior Health Plan
07.2018 - 02.2023
- Researched medical claims for processing inaccuracies and coding errors.
- Routed claims adjustments to the appropriate teams and tracked resolutions.
- Identified member/provider trends to inform policy or process improvements.
Customer Service Specialist – Collections
JPMorgan Chase
10.2017 - 03.2018
- Resolved delinquent accounts through client communication and coordination with external sources.
- Delivered service solutions for internal and external customers in a call center environment.
- Supported marketing strategies that contributed to revenue growth.
Education
General Education Development -
Texas Education Agency
11-2013
Coding Certificate -
Purdue Global University
Skills
Claims processing proficiency
Timeline
Office Manager
GLB Trucking
04.2024 - Current
Claim Liaison I
North Carolina Complete Health
02.2023 - 03.2024
Provider Service Claims Representative
Superior Health Plan
07.2018 - 02.2023
Customer Service Specialist – Collections
JPMorgan Chase
10.2017 - 03.2018
General Education Development -
Texas Education Agency
Coding Certificate -
Purdue Global University
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