Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Julia Niven

Pearland,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Server Shift Leader

Gringos Tex Mex
Pearland, TX
06.2021 - Current
  • Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Assigned tasks to servers to ensure efficient operations during peak business hours.
  • Ensured customer satisfaction and handled customer complaints in a professional manner.

Server

Lazy Dog Restaurant & Bar
Stafford, TX
07.2022 - 08.2023
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.

Server Shift Leader

BJ's Restaurant & Brewhouse
Pearland, TX
07.2017 - 03.2021
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..

Medical Receptionist

The Healing Space
Houston, TX
07.2017 - 01.2020
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Education

Health Sciences

Alvin Community College
Alvin, TX
05.2023

EMT Certification

Southeast Community College Area
Lincoln, NE
05.2017

Skills

  • Assignment Delegation
  • Human Resource Management
  • Cleaning and Sanitation
  • Personnel Training
  • Medical Terminology
  • Telephone etiquette
  • Administrative tasks
  • Appointment Scheduling
  • Front desk operations
  • Professional communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Server

Lazy Dog Restaurant & Bar
07.2022 - 08.2023

Server Shift Leader

Gringos Tex Mex
06.2021 - Current

Server Shift Leader

BJ's Restaurant & Brewhouse
07.2017 - 03.2021

Medical Receptionist

The Healing Space
07.2017 - 01.2020

Health Sciences

Alvin Community College

EMT Certification

Southeast Community College Area

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Julia Niven