JULIA NOBLE
Medford
Summary
Results-oriented professional with expertise in customer service, time management, and trend analysis. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of building positive relationships and consistently exceeding performance goals. Quick learner adept at adapting to new environments and committed to continuous improvement.
Overview
5
5
years of professional experience
Work History
Branch Operations/Project Management
Purelight Power
Medford
05.2023 - Current
- Contributed to the successful recovery of lost revenue following a recent merger, ranking as the third top performer in the initiative.
- Accelerated into the role of Project Coordination Support Specialist, where I provide nationwide support to branches with permitting processes, and assist customers in activating their solar systems.
- Offered ongoing guidance across all branches throughout the pre-installation and post-installation phases, and facilitated regular training on Salesforce to ensure operational efficiency.
- Compiled, organized, and inputted extensive project data for analysis, visualization, and reporting.
Post Installation Assistant
Purelight Power
Medford
11.2022 - 05.2023
- Supported the manager of the Post Installation Team by overseeing the marketing efforts for our referral program, and ensuring ongoing customer support after installation.
- Monitored the performance of existing customers' solar systems, and created detailed maps for the microinverters used in system monitoring.
- Participated in continuing education opportunities to stay current with industry trends.
- Submitted daily progress reports detailing tasks completed, challenges faced, and recommendations for improvement.
Barista
Starbucks
Medford
08.2020 - 11.2022
- Trained new staff members on coffee preparation and customer service protocols
- I took pride in crafting specialty drinks and fostering strong relationships with regular customers
- Additionally, I managed the point-of-sale system, ensuring efficient transactions and smooth operations
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
Zipline Guide
Rogue Valley Zipline Adventure
Gold Hill
03.2022 - 09.2022
- Achieved service targets by evaluating levels and adjusting strategies
- Checked weather conditions regularly to determine if it was safe for participants to zip line
- Responded quickly and effectively in emergency situations involving guest safety or injuries
- Documented incidents that occurred during tours for management review and follow-up actions
- Encouraged participation from hesitant or nervous customers by providing support and reassurance
Education
High School -
South Medford High School
Medford, OR06.2021
Skills
- Project management
- Salesforce training
- Data analysis
- Customer support
- Team collaboration
- Training development
- Good Telephone Etiquette
- Team management
Timeline
Branch Operations/Project Management
Purelight Power
05.2023 - Current
Post Installation Assistant
Purelight Power
11.2022 - 05.2023
Zipline Guide
Rogue Valley Zipline Adventure
03.2022 - 09.2022
Barista
Starbucks
08.2020 - 11.2022
High School -
South Medford High School
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