JULIA OAKLEY
Wilmington,North Carolina
Summary
I was a dynamic customer service professional with a proven track record at Head To Toe Day Spa, excelling in inventory management and communication. Adept at streamlining processes and enhancing product knowledge, I consistently achieved sales goals while delivering exceptional support. Passionate about fostering positive client experiences and driving team success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Head To Toe Day Spa
Wilmington, NC
05.2023 - 04.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Private Nanny
Private Employeer
Raleigh, NC
08.2017 - 05.2024
- Promoted physical, emotional, social, and intellectual development of children with well-balanced and properly implemented schedules
- Met individual needs of children under care with customized and personalized attention and structure
- Enhanced children's academic success by assisting with routine homework assignments and special class projects
- Protected children by monitoring behaviors and maintaining safety at all times
- Provided supervision and guidance to ensure safety of children in all situations.
Server
Lowtide Steakhouse & Sandbar
Hampstead, NC
05.2021 - 08.2021
- Followed all safety, sanitization, and food handling guidelines
- Delivered food and beverages quickly to customers
- Coordinated table assignments and arranged tables for groups
- Trained new servers in company policies, guest service standards, and best practices
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
Assistant Swim Team Coach
Coastal Fitness Center
Hampstead, NC
09.2018 - 03.2020
- Taught children, families, and professionals with flexible class schedule
- Maximized protection for swimmers and guests by enforcing strict pool rules and facility policies
- Planned, organized, and conducted practice sessions
- Represented facility professionally in appearance, demeanor, and teaching style
Private Swim Instructor
Coastal Fitness Center
Hampstead, NC
09.2018 - 03.2020
- Customized instruction strategies based on knowledgeable evaluations of students' abilities
- Managed instructional program smoothly, keeping all paperwork and schedules in order
- Protected athletes with thorough demonstrations of correct equipment use
- Adjusted coaching techniques, based on strengths and weaknesses of athletes
Education
High school or equivalent -
Topsail High School
Hampstead, NC06.2020
Skills
- Customer service and support
- Inventory and database management
- Report generation and analysis
- Sales assistance
- Communication skills
- Record keeping
- Executive management support
- POS systems expert
- Analytical thinking
References
References available upon request.
Timeline
Customer Service Representative
Head To Toe Day Spa
05.2023 - 04.2025
Server
Lowtide Steakhouse & Sandbar
05.2021 - 08.2021
Assistant Swim Team Coach
Coastal Fitness Center
09.2018 - 03.2020
Private Swim Instructor
Coastal Fitness Center
09.2018 - 03.2020
Private Nanny
Private Employeer
08.2017 - 05.2024
High school or equivalent -
Topsail High School