Julia Paxton
Ocean View ,HI
Summary
Dynamic server with extensive experience at Olive Garden Restaurant, recognized for exceptional multitasking and upselling skills. Cultivated strong customer relationships, enhancing satisfaction and repeat business. Proficient in POS systems and adept at managing high-volume shifts while maintaining service quality and a respectful demeanor towards peers and supervisors.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden Restaurant
Milpitas, CA
11.2022 - 07.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Grand Canyon National Park, North Rim
North Rim, AZ
05.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Poi Dog Deli
Kailua-Kona, HI
08.2021 - 03.2022
- Exhibited exceptional multitasking abilities by efficiently handling several tables at once.
- Served food and beverages promptly with focused attention to customer needs.
- Managed billing processes using POS system.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Hostess, Busser
Kona Inn Restaurant
Kailua-Kona, HI
12.2019 - 06.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Kealakehe High School
Kailua-Kona, HISkills
-Experienced with various POS systems, order entry, and processing payments
-Very respectful towards my peers and supervisors
-Effectively handled high volume shifts without compromising service quality
Languages
Spanish
Professional Working
Timeline
Server
Olive Garden Restaurant
11.2022 - 07.2023
Server
Grand Canyon National Park, North Rim
05.2022 - 08.2022
Server
Poi Dog Deli
08.2021 - 03.2022
Restaurant Hostess, Busser
Kona Inn Restaurant
12.2019 - 06.2020
Kealakehe High School