JULIA PETERS
Tacoma
Summary
Bringing strong customer service skills and a positive attitude to dynamic, fast-paced environments. Experienced in managing multiple tasks simultaneously while maintaining high standards. Offering abilities in active listening, time management, and team collaboration, with a focus on building positive relationships and ensuring customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
El Toro
2024.08 - Current
- Greeted and assisted guests in person and over the phone, ensuring a positive first impression.
- Managed reservations, waitlist, and guest flow during peak hours
- Handled high-volume customer interactions with professionalism and attention to detail
- Processed payments accurately using POS systems and managed cash handling
- Resolved customer concerns promptly to maintain satisfaction and loyalty
Nutrition Services AUM
Pasco School District
2022.04 - 2024.06
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Utilized knowledge of nutrition principles when creating healthy menu options for students.
- Followed all health department regulations regarding proper food handling techniques.
- Assisted with inventory management by accurately tracking usage of various ingredients throughout the day.
- Prepared and served food according to established recipes, standards, and portion sizes.
Waitress
Cafe 95
2020.02 - 2022.07
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and responsive interactions.
- Memorized frequent customer preferences to build relationships and loyalty.
- Managed multiple tables simultaneously, ensuring timely order delivery and efficient service flow.
- Trained and mentored new staff on menu items, protocols, and customer service best practices.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
Early Morning Stocker
Ross Dress For Less
2019.03 - 2020.02
- Efficiently unloaded merchandise from delivery trucks and verified accuracy of product quantities against invoices.
- Organized backroom areas to maximize efficiency in stocking processes including labeling boxes with item numbers and expiration dates.
- Assisted in preparing store for promotional events by arranging products on display stands or shelves according to plan-o-grams.
- Followed all safety guidelines to prevent accidents and injuries.
Education
High School Diploma -
ISucceed Virtual High School
BosieNo Degree - Medical Assistant
Charter College
Pasco, WASkills
- Time management
- Customer service
- Strong multitasking
- Attention to detail
- Organization skills
- Teamwork and collaboration
- Phone etiquette
- Cash handling
- Problem-solving
- Active listening
Certification
- Food Handlers Card
- Liquor License
Languages
English
Full Professional
Timeline
Waitress
El Toro
2024.08 - Current
Nutrition Services AUM
Pasco School District
2022.04 - 2024.06
Waitress
Cafe 95
2020.02 - 2022.07
Early Morning Stocker
Ross Dress For Less
2019.03 - 2020.02
High School Diploma -
ISucceed Virtual High School
No Degree - Medical Assistant
Charter College