Julia Peterson
Summary
Results-driven and customer-focused professional with 5+ years of experience in high-volume, fast-paced customer service and leadership roles. Skilled in building relationships, communicating effectively, and delivering solutions in dynamic environments. Proven ability to manage multiple priorities, train team members, and maintain high standards of customer satisfaction. Seeking to transition into sales to leverage consultative communication, relationship-building, and territory management skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Server
Wexford, Savanna’s Irish Pub
Savannah
02.2025 - Current
- Build rapport with diverse customers and deliver personalized service in a high-volume restaurant environment.
- Communicate menu recommendations and specials, utilizing consultative selling techniques to enhance guest experiences.
- Manage multiple customer relationships simultaneously while maintaining attention to detail and service quality.
- Resolve customer concerns promptly and professionally, contributing to guest satisfaction and repeat business.
- Demonstrate strong product knowledge through memorization of rotating menus, specials, and beverage offerings.
Server
Kannah Creek
Grand Junction
08.2023 - 01.2025
- Developed strong customer relationships through attentive service and effective communication.
- Utilized active listening skills to identify customer needs and provide tailored recommendations.
- Maintained composure and productivity in a fast-paced environment while managing multiple priorities.
- Collaborated with team members to ensure exceptional customer experiences and operational efficiency.
Shift Lead
Wave Drinks
Grand Junction
08.2021 - 01.2025
- Led, trained, and mentored team members on customer service standards and operational procedures.
- Conducted performance coaching and addressed employee concerns to maintain team effectiveness.
- Managed daily operations, cash handling, and inventory accountability.
- Demonstrated leadership, problem-solving, and communication skills while overseeing shift performance.
- Ensured consistent delivery of positive customer experiences in a high-volume environment.
Child Care Supervisor
Gametime
Durango
05.2019 - 12.2021
- Supervised and coordinated daily activities for large groups of children in a fast-paced environment while ensuring safety and organization.
- Built positive relationships with children, parents, and team members through effective communication and professionalism.
- Planned and executed daily schedules, activities, and events while adapting to changing needs and priorities.
- Addressed concerns and resolved issues promptly by communicating effectively with parents, supervisors, and coworkers.
- Collaborated with a team to deliver a positive experience while maintaining a safe and structured environment.
Dog Groomer
The Dapper Dog
Durango
05.2018 - 08.2021
- Managed daily client appointments and travel schedules for mobile grooming services to ensure timely and efficient service delivery.
- Built strong relationships with clients through professional communication, reliability, and personalized customer service.
- Assessed animal behavior and adapted grooming approaches to ensure safe and successful appointments.
- Resolved unexpected challenges in the field independently, ensuring smooth operations and client satisfaction.
- Achieved high customer satisfaction through meticulous attention to detail and commitment to quality service.
Education
Bachelor of Arts - Psychology
Colorado Mesa University
Grand Junction, CO 08.2019 - 05.2023
Skills
- Relationship Building & Client Engagement
- Consultative Communication & Active Listening
- Customer Needs Assessment
- Territory Management & Organization
- Persuasion & Influence
- Sales Presentation & Product Knowledge Delivery
- Conflict Resolution & Problem Solving
- High-Volume Customer Service
- Team Leadership & Training
- Time Management & Multitasking
- Adaptability in Fast-Paced Environments
Accomplishments
International Honors Society of Psychology
Timeline
Server
Wexford, Savanna’s Irish Pub
02.2025 - Current
Server
Kannah Creek
08.2023 - 01.2025
Shift Lead
Wave Drinks
08.2021 - 01.2025
Bachelor of Arts - Psychology
Colorado Mesa University
08.2019 - 05.2023
Child Care Supervisor
Gametime
05.2019 - 12.2021
Dog Groomer
The Dapper Dog
05.2018 - 08.2021