Julia Plemons
Indianapolis,IN
Summary
Detail-oriented scheduling coordinator skilled in optimizing workflows and managing documentation. Proven ability to resolve conflicts and enhance appointment coordination, ensuring timely service and customer satisfaction. Known for organization, efficiency, and delivering excellent customer service.
Overview
25
25
years of professional experience
Work History
Dispatch and scheduling coordinator
Holland Enterprises
Mapleton, ND
05.2023 - 02.2027
- Coordinated daily driver schedules to optimize routing and ensure on-time service delivery
- Utilized scheduling software to assign jobs, update service statuses, and communicate real time changes
- Maintained accurate records and documentation
- Negotiated solutions for scheduling conflicts, ensuring timely resolution and customer satisfaction
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Scheduled and confirmed appointments for customers.
- Managed high volumes of emails, delivering prompt responses to address any scheduling issues
Medical Receptionist
Indianapolis Gastroenterology
Indianapolis, IN
04.2019 - 05.2022
- Managed patient appointments and scheduling for efficient office operations.
- Coordinated patient intake processes and verified insurance information accurately.
- Assisted patients with billing inquiries and provided necessary documentation support.
- Maintained electronic health records using specialized medical software systems.
- Communicated effectively with healthcare providers to streamline patient care processes.
- Trained new staff on office procedures and customer service standards effectively.
- Ensured adherence to HIPAA regulations during patient interactions and data handling.
- Checked patients in and out for appointments and collected co-payments promptly.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed referrals for specialist care as requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Lead Teacher
Riviera Childrens Center
Indianapolis, IN
09.2003 - 03.2019
- Designed engaging lesson plans for diverse classroom settings.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Implemented classroom management strategies to promote a supportive environment.
- Maintained secure and disciplined classroom to provide a positive learning environment.
- Assessed student progress and provided tailored feedback for improvement.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Fostered positive relationships with students and families.
- Organized activities to promote physical, mental and social development of each child.
- Communicated objectives for lessons, units and projects to students and parents.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Supervised students throughout the day, both in classroom and outside during breaks.
- Mentored new teachers in best practices and classroom techniques.
- Arranged classrooms to facilitate optimal education for student groups.
- Researched books and supplemental materials to use with lesson plans.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Received recognition for contributions to innovative concepts in classroom instruction.
Store Team Member
Target
Indianapolis, IN
09.2001 - 01.2004
- Greeted customers and provided excellent customer service.
- Guided customers with product inquiries and store navigation to enhance shopping experience.
- Resolved customer complaints efficiently, improving overall customer satisfaction.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure efficient service delivery.
- Maintained cleanliness and safety standards throughout the store.
- Created and maintained eye-catching store displays to attract customers and promote sales.
- Operated equipment for inventory management and product replenishment.
Education
High School Diploma -
Indpls Baptist High
Indianapolis, IN05-2001
Skills
- Patient scheduling
- Appointment coordination
- Scheduling software
- Documentation management
- Data entry
- Data analysis
- HIPAA compliance
- Time management
- Attention to detail
- Problem-solving
Timeline
Dispatch and scheduling coordinator
Holland Enterprises
05.2023 - 02.2027
Medical Receptionist
Indianapolis Gastroenterology
04.2019 - 05.2022
Lead Teacher
Riviera Childrens Center
09.2003 - 03.2019
Store Team Member
Target
09.2001 - 01.2004
High School Diploma -
Indpls Baptist High