Julia Polizzi
Simsbury,CT
Summary
Seasoned Patient Care Associate at Hartford Hospital with a robust background in direct patient care and relationship building. Excels in high-pressure situations, demonstrating superior problem-solving and effective communication. Proven ability to mediate conflicts, ensuring exceptional customer service at Metro Bis Restaurant.
Overview
4
4
years of professional experience
Work History
Patient Care Associate
Hartford Hospital
04.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Reduced patient anxiety through effective communication and active listening skills.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
Server
Metro Bis Restaurant
08.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Nursing
Central Connecticut State University
New Britain, CT05.2026
Skills
- Multitasking Ability
- Quality Assurance
- Conflict Mediation
- First Aid and Safety
- Relationship Building
- Empathy and Compassion
- Conflict Resolution
- Time Management
- CPR Certification
Timeline
Patient Care Associate
Hartford Hospital
04.2022 - Current
Server
Metro Bis Restaurant
08.2019 - Current
Bachelor of Science - Nursing
Central Connecticut State University