Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Pyeatt

Nacogdoches

Summary

Dynamic and results-driven professional with extensive experience at Java Jacks Coffee House, excelling in espresso machine operations and customer engagement. Proven ability to train new team members and maintain high customer satisfaction, fostering loyalty and repeat business through strong interpersonal skills and a dedicated work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Barista

Java Jacks Coffee House
10.2023 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Promoted additional items with beverages, increasing store sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Server

Olive Garden Restaurant
10.2022 - 03.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Retail Sales Associate

Cracker Barrell Old Country Store
12.2020 - 10.2022
  • Helped customers complete purchases, locate items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Science - Psychology

Stephen F. Austin State University
Nacogdoches, TX
12-2026

Skills

  • Espresso machine operations
  • Training new members
  • Friendly and interpersonal
  • Strong time management
  • Handle pressure well
  • Strong work ethic

Certification

  • Managers food handlers license

Timeline

Lead Barista

Java Jacks Coffee House
10.2023 - Current

Server

Olive Garden Restaurant
10.2022 - 03.2024

Retail Sales Associate

Cracker Barrell Old Country Store
12.2020 - 10.2022

Bachelor of Science - Psychology

Stephen F. Austin State University

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