Julia Ramirez

• Provide case management for high-risk individuals, connecting them with resources, workforce development, and violence prevention support.
• Respond to crises, including shootings and hospital visits, offering advocacy and resources to victims and families.
• Complete case notes, data entry, and weekly reports to monitor progress and outcomes.
• Engage with the community through canvassing, outreach, and partnerships with local organizations and officials.
• Communicate effectively with diverse groups, from high-risk youth to court officials and business leaders.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Trained and supervised staff, ensuring high-quality care and compliance with program policies.
• Maintained accurate and confidential data entry and records.
• Supported organizational goals through coaching and professional development.
• Presented weekly and monthly performance reports to demonstrate team progress.

• Handled a high volume of client communications, scheduling appointments and resolving concerns.

Provided troubleshooting support to enhance customer satisfaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.