JULIA REDLICH
Jackson,NJ
Summary
Reliable and mature high school student seeking a part-time position.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Retail and Customer Service Representative
American Eagle Freehold Mall
11.2023 - Current
- Resolved customer complaints professionally, finding solutions that maintained both customer satisfaction and company reputation.
- Contributed to inventory management, conducting regular stock checks and ensuring accurate records.
- Consistently adhered to company uniform guidelines while promoting brand identity during every interaction with customers.
- Rotated merchandise and displays to feature new products and promotions.
- Used in-store system to locate inventory and place special orders for customers.
Midway Games Attendant
Iplay America
02.2022 - 02.2024
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Provided exceptional customer service, actively addressing guest concerns or issues as they arose.
- Offered personalized attention towards guests, ensuring their needs were met, and expectations exceeded.
- Mastered multiple games and attractions, allowing for flexibility in scheduling and increased operational efficiency.
- Collaborated with fellow attendants to ensure seamless guest experiences across all areas of the gaming facility.
- Participated in team meetings and trainings to continuously improve personal performance and overall operations.
- Utilized effective communication skills when interacting with both guests and teammates, fostering positive relationships.
- Promoted a fun and engaging atmosphere by interacting with guests in an energetic and enthusiastic manner.
- Completed pre-opening preparations by stocking prizes and supplies.
Education
Cosmetology Certificate & License - Service Occupations, Certificate Program
Ocean County Vocational-Technical School
Brick, NJ01.2026
High School Diploma - General Education, Honor Roll, Spanish I
Jackson Liberty High School
Jackson, NJ06.2025
Skills
Basics of Service Industries
- Demonstrated understanding of customer service principles and client satisfaction
- Trained in effective communication and interpersonal skills tailored to service environments
- Familiar with workplace professionalism, time management, and team collaboration
- Knowledgeable in service industry safety standards and best practices
- Able to assess and respond to customer needs in a timely and courteous manner
Cosmetology Fundamentals
- Proficient in hair care basics including shampooing, conditioning, and scalp treatments
- Familiar with foundational techniques in hairstyling, cutting, and coloring
- Understanding of skin care practices, sanitation, and hygiene protocols
- Basic knowledge of nail care, including manicures and pedicures
- Trained in maintaining a clean and organized workstation in compliance with state board regulations
Timeline
Retail and Customer Service Representative
American Eagle Freehold Mall
11.2023 - Current
Midway Games Attendant
Iplay America
02.2022 - 02.2024
Cosmetology Certificate & License - Service Occupations, Certificate Program
Ocean County Vocational-Technical School
High School Diploma - General Education, Honor Roll, Spanish I
Jackson Liberty High School
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