Julia REnee Vigil
Las Vegas,USA
Summary
Dynamic and results-oriented professional poised for leadership, emphasizing performance-driven outcomes. Expertise in streamlining operations and enhancing team collaboration to achieve organizational objectives. Renowned for reliability and adaptability in navigating evolving challenges while upholding high standards of excellence. Committed to fostering a culture of continuous improvement and innovation within teams.
Overview
15
15
years of professional experience
Work History
Supervisor Family Assistance Program
New Mexico Human Service Department Income Support
Las Vegas, New Mexico, USA
10.2022 - Current
- Supervise a unit of Family Assistance Analysts (FAAs) who are responsible for determining multiple Income Support Programs and providing employment assistance to a diverse population.
- Providing program guidance, mentoring, coaching, and caseload analysis.
- Training policies, rules and procedures.
- Working with ASPEN.
- Providing technical expertise, consultation, and training in the areas of case management.
- Supervising staff located in various statewide CPU offices.
- Understanding ISD program eligibility.
- Collaborating with managers for various statewide offices.
- Understanding OHR policy and procedures.
- Effectively communicating both verbally and written.
- Preparing evidence and testifying on behalf of Agency in Hair Hearings.
- Monitor and evaluate call center data to meet Agency needs.
Sr. Family Assistance Analyst
New Mexico Human Service Department Income Support
Las Vegas, New Mexico, USA
01.2018 - 10.2022
- Assist with projects and reports that are time sensitive.
- Use NMAC to process application and recertification for public assistance and for gathering information for hearings regarding participants benefits.
- Interview applicants over phone and in person, answer participants questions and document information using NM Human Service Department computer system.
- Assist in hiring panel for applicants, responsible for training new employees.
- Represented NM Human Service in hearings regarding benefits that were issued to participants.
- Provides complex case management and problem resolution, provides consultation and training to co-workers, and makes recommendations to management to improve field office operations.
- Reviews referred cases and conducts additional intake, research, and analysis to resolve problems and complaints.
- Provides technical expertise, consultation, and training in the areas of case management.
- Make presentations of contracted and grant funded programs to eligible populations and providers.
- Coordinates data entry and retrieval from multiple interfacing information systems and databases.
- Generates comprehensive reports; intake, interview, and process notes; statistical computations; and objectives and recommendations.
- Stay up to date with immigration requirements for eligibility determination.
Family Assistance Analyst
New Mexico Human Service Department Income Support
Las Vegas, New Mexico, USA
11.2015 - 01.2018
- Performs the full range of duties in determining eligibility for and authorizing public assistance services.
- Independently manages a caseload.
- Interacts with clients to facilitate their transition to self-sufficiency.
- Interviews clients to determine eligibility for food, financial, medical, and energy assistance programs in accordance with federal and state regulations.
- Interviews clients and assesses income potential based on language and vocational skills, education level, training needs and employment history.
- Identifies and responds to clients’ needs and provides timely and appropriate customer service.
- Authorizes distribution of program benefits and coordinates referrals to appropriate medical, social, educational, and vocational resources.
- Performs periodic reviews of benefit authorization and recertifications, in accordance with federal and state regulations.
- Provides guidance to clients of available income support and job training programs.
- Composes narratives and analyzes case records to support and document eligibility decisions.
- Documents client’s employment plans, work participation agreements, referrals, disbursements, and compliance with program policies and regulations.
- Maintains case records by verifying and analyzing changes in clients’ circumstances to determine how information will affect eligibility, benefit levels, and disbursement.
- Operates multiple computer systems, which are based on analysis and organization of client information.
- Make presentations about the job-training program to business and government agencies to promote training and work placement opportunities.
Receptionist/Clerical
Vigil’s Tax Services
01.2012 - 04.2017
- Answer Telephones, greet customers, Filing, Sorting, Mail, Run Errands, Interview and complete basic personal tax forms on individuals.
- Schedule appointments with tax consultant.
- Seasonal position each tax year to consist of 4 months per year on a part-time basis.
- Provide general clerical work as assigned.
Assistant Manager
Cato Fashions
08.2015 - 11.2015
- Open and Close Store.
- Responsible for Sales and Cash on Hand.
- Accept and stock all freight received.
- Supervise Sales Associates.
- Assign duties to Sales Associates.
- Answer Phones, greet customers, provide excellent customer service.
Behavioral Health Specialist
Agave Health, Inc.
04.2015 - 08.2015
- Participates in the development and review of the treatment plan of children.
- Teaches behavior enhancing skills.
- Documents each client contacts in accordance with agency policy.
- Develops therapeutic rapport with the child, and forms professional partnerships with the child’s family, school team, and other service providers.
- Provide case management on clients assigned by interviewing and providing excellent case management services.
- Maintain confidential records of all clients assigned.
- Answer phones, greet clients, file, and provide general office support.
Receptionist/Clerical
Highland Construction
10.2014 - 01.2015
- Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party.
- Greets visitors; responds to questions, provide information, documents, and instructions or directs visitors to appropriate party.
- Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to requester.
- Provide general clerical support.
- Open, sorts and distributes incoming mail and processes outgoing mail.
- Maintains inventory of supplies and prepares a list of supplies to be ordered.
- Copies, distributes and files paperwork and general correspondence.
- Performs data entry as assigned.
- Prepares correspondence, memos, forms and reports using word processing applications software.
- Maintains records of fees collected from the public, within the area of responsibility, and balances cash receipts.
Medical Assistant/Clerical
Alumbra Women’s Health
08.2013 - 10.2014
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Record patients' medical history, vital statistics and information such as test results in medical records.
- Prepare and administer medications as directed by a physician.
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party.
- Greet visitors; responds to questions, provides information, documents, and instructions or directs visitors to appropriate party.
- Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to requester.
- Provide general clerical support.
- Open, sorts and distributes incoming mail and processes outgoing mail.
- Maintains inventory of supplies and prepares a list of supplies to be ordered.
- Maintain confidential records of all patients.
Medical Assistant/Clerical
Alta Vista Regional Hospital
07.2011 - 08.2013
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Record patients' medical history, vital statistics and information such as test results in medical records.
- Prepare and administer medications as directed by a physician.
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party.
- Greet visitors; responds to questions, provides information, documents, and instructions or directs visitors to appropriate party.
- Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to requester.
- Provide general clerical support.
- Opens, sorts and distributes incoming mail and processes outgoing mail.
- Maintains inventory of supplies and prepares a list of supplies to be ordered.
- Maintain confidential records of all patients.
Education
High School Diploma -
Robertson High School
Las Vegas, NM05-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Staff development
Timeline
Supervisor Family Assistance Program
New Mexico Human Service Department Income Support
10.2022 - Current
Sr. Family Assistance Analyst
New Mexico Human Service Department Income Support
01.2018 - 10.2022
Family Assistance Analyst
New Mexico Human Service Department Income Support
11.2015 - 01.2018
Assistant Manager
Cato Fashions
08.2015 - 11.2015
Behavioral Health Specialist
Agave Health, Inc.
04.2015 - 08.2015
Receptionist/Clerical
Highland Construction
10.2014 - 01.2015
Medical Assistant/Clerical
Alumbra Women’s Health
08.2013 - 10.2014
Receptionist/Clerical
Vigil’s Tax Services
01.2012 - 04.2017
Medical Assistant/Clerical
Alta Vista Regional Hospital
07.2011 - 08.2013
High School Diploma -
Robertson High School
Professional References
- Crystal Mulroy, County Director, HCA, 505-429-1982, Crystal.Mulroy@hca.nm.gov
- Veronica Archuleta, DPS, 505-429-2791, Veronica.Archuleta@dps.nm.gov
- Diego Romero, HCA, 505-617-3592, diego.romero@hca.nm.gov
- Chris Garcia, HCA, 575-791-5727