Julia Rios
Colorado Springs,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Optical Receptionist
America's Best Contacts And Glasses
Colorado Springs, CO
06.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Professional Painter
Julia Painting LLC
Colorado Springs, CO
08.2015 - Current
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Monitored and adjusted painting techniques for optimal results.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Met with clients to discuss color and finish options and other design details.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Read blueprints and instructions and examined surfaces to determine kind and amount of work necessary for each project.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Conducted final work check to assess quality and make corrections if necessary.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
Food Specialist
SNQ 3
Colorado Springs, CO
03.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Generated customer service reports to track customer satisfaction.
- Approved and terminated customer contracts upon request.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma -
Harrison High School
Colorado Springs, CO05.2015
Skills
- Computer Proficiency
- Adaptable and Flexible
- Administrative Support
- Telephone Skills
- Customer and Client Relations
- Customer Service
- Organization Skills
- Verbal and Written Communication
- Reception Desk Management
- Office Administration
Languages
Spanish
Full Professional
Timeline
Food Specialist
SNQ 3
03.2020 - 03.2022
Optical Receptionist
America's Best Contacts And Glasses
06.2019 - Current
Professional Painter
Julia Painting LLC
08.2015 - Current
Diploma -
Harrison High School