Julia Rios
Colorado Springs,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Optical Receptionist
America's Best Contacts And Glasses
06.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Professional Painter
Julia Painting LLC
08.2015 - Current
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Monitored and adjusted painting techniques for optimal results.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Met with clients to discuss color and finish options and other design details.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Read blueprints and instructions and examined surfaces to determine kind and amount of work necessary for each project.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Conducted final work check to assess quality and make corrections if necessary.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
Food Specialist
SNQ 3
03.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Generated customer service reports to track customer satisfaction.
- Approved and terminated customer contracts upon request.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma -
Harrison High School
Colorado Springs, CO05.2015
Skills
- Computer Proficiency
- Adaptable and Flexible
- Administrative Support
- Telephone Skills
- Customer and Client Relations
- Customer Service
- Organization Skills
- Verbal and Written Communication
- Reception Desk Management
- Office Administration
Languages
Spanish
Full Professional
Timeline
Food Specialist
SNQ 3
03.2020 - 03.2022
Optical Receptionist
America's Best Contacts And Glasses
06.2019 - Current
Professional Painter
Julia Painting LLC
08.2015 - Current
Diploma -
Harrison High School