Shane Roy Bennett
Murphys,USA
Summary
Achieved high customer satisfaction by delivering quality service in bakery and deli. Enhanced team dynamics through effective communication and collaboration. Built lasting connections with customers, contributing to a welcoming atmosphere.
Overview
19
19
years of professional experience
Work History
Optical Receptionist
MACT Health Board
01.2025 - 05.2025
- Handled inbound and outbound calls to assist customers with inquiries and support needs. Provided timely responses to customer requests to enhance satisfaction. Documented call details for future reference and follow-up.
- Organized and managed appointment scheduling to optimize workflow.
- Validated and confirmed accuracy of patient information records.
- Managed updates to patient charts to ensure accurate and timely medical records.
- Validated insurance policies to ensure compliance with organizational standards.
Bakery/Deli Cleark
SaveMart Supermarket
07.2019 - 01.2025
- Assisted customers with transactions and inquiries. Operated cash register efficiently to process payments. Maintained cleanliness and organization of checkout area.
- Facilitated order taking for deli platters and cakes, ensuring accuracy and customer satisfaction.
- Managed inbound call handling operations to ensure efficient customer service delivery.
- Managed inventory of packaging products to ensure optimal stock levels.
- Executed special order preparations to ensure timely fulfillment of customer requests.
Grounds Maintenance Worker
Sub Contracted - PG&E
02.2006 - 07.2019
- Conducted regular inspections of grounds to identify maintenance needs and safety hazards.
- Preserved facility cleanliness with routine trash removal and litter control efforts.
- Evaluated grounds conditions regularly to identify potential issues requiring attention or improvement efforts.
Education
Cosmetology Certification - Chemistry
- Graduated with certificate
- Received license 2004
High School Diploma - General Studies
06.1990
GPA: 3.7 point average
Skills
Cultivated exceptional customer service skills over 30 years in diverse environments
Interests
Fishing, gardening, and trying to keep healthy
Additional Information
Darren Benton Apprentice Carpenter (563) 900-7473 pvt.d.benton@gmail.com
Timeline
Optical Receptionist - MACT Health Board
01.2025 - 05.2025
Bakery/Deli Cleark - SaveMart Supermarket
07.2019 - 01.2025
Grounds Maintenance Worker - Sub Contracted - PG&E
02.2006 - 07.2019
Calaveras High ROP - Cosmetology Certification , Chemistry
Gold Strike High School - High School Diploma, General Studies