Julia Ritcey
St. Petersburg,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Bar Manager/Bartender
Buffalo Wild Wings
03.2015 - Current
- Demonstrate exceptional customer service skills by assessing bar customers' needs and preferences and making recommendations
- Oversee bar staff and operations to ensure cleanliness, efficiency, and customer satisfaction
- Schedule employees and create shift calendars to optimize staffing levels
- Manage and resolve customer complaints in a timely and professional manner
- Ensure the bar's inventory is well-stocked and manage inventory levels effectively
- Proactively identify and address any systemic issues to prevent future customer concerns
- Utilize strong organizational skills to keep the bar inviting and relaxing for customers.
Schedule Coordinator
Mulch It
01.2016 - 01.2018
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Collaborated with team members to improve overall productivity and communication within the office.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
Education
Business -
Pitt Community College
Greenville, NCBusiness -
Averett College
Danville, VirginiaSkills
- Customer service
- Communication skills
- Microsoft word
- Leadership
- Training and mentoring
- Staff Training
Additional Information
- College athlete
- Majored in Business Marketing
Volunteer Experience
Compassionate dog rescue volunteer, and foster family for Crisis Dogs.
Timeline
Schedule Coordinator
Mulch It
01.2016 - 01.2018
Bar Manager/Bartender
Buffalo Wild Wings
03.2015 - Current
Business -
Pitt Community College
Business -
Averett College