JULIA RIVARD
Bow,NH
Summary
Detail-oriented operations professional with experience in scheduling, high-volume service environments, and data tracking. Proven ability to monitor workload, manage priorities, and support team performance through reporting and coordination. Background in call center operations, billing, and process efficiency.
Overview
9
9
years of professional experience
Work History
Client Services Associate
WoofMeow
Derry, NH
09.2023 - Current
- Demonstrate strong time management and multitasking in a fast-paced environment
- Manage scheduling, invoicing, and payment processing for a high-volume client base
- Adjust appointments based on demand and availability
- Resolve client issues and maintain service flow in a fast-paced environment
- Maintain accurate client records for billing and tracking
Project Coordinator
EFI Global
Hybrid - Nashua, NH
06.2022 - 09.2023
- Gathered and reviewed project data to support billing and reporting accuracy
- Prepared and finalized invoices using contract-specific billing codes
- Tracked project timelines and ensured deadlines were met
- Coordinated scheduling across teams based on workload and priorities
- Maintained accurate system data and documentation for reporting
Owner and Operations Manager
The House of Paws
Raymond, NH
09.2019 - 12.2021
- Managed scheduling, staffing, and daily operations based on customer demand
- Adjusted staffing levels to maintain service efficiency
- Tracked business performance and financial activity
- Processed payroll, time tracking, and reconciled financial records
- Handled high-volume customer communication
Student Finance Counselor
Southern New Hampshire University
Manchester, NH
01.2017 - 02.2018
- Advised students on financial aid, billing, and registrar policies to support successful enrollment and graduation
- Reviewed and applied financial aid and billing guidelines to ensure accurate account handling and compliance
- Assisted students in developing financial strategies for funding their education
- Managed high-volume inbound communications via phone, email, and in-person interactions
- Documented all student interactions in CRM systems to maintain accurate and complete records
- Mentored new hires on processes, systems, and customer service best practices
- Consistently exceeded performance metrics and quality standards
Education
Associate Degree - Business Administration
Southern New Hampshire University
Manchester, NH01-2019
Graduate -
Merrimack High School
Merrimack, NH01-2015
Skills
- Workforce Scheduling
- Data Tracking & Reporting
- Service Level Monitoring
- Microsoft Excel
- CRM & Operational Systems
- Process Improvement
- Cross-Functional Collaboration
- Time Management
Websites
Timeline
Client Services Associate
WoofMeow
09.2023 - Current
Project Coordinator
EFI Global
06.2022 - 09.2023
Owner and Operations Manager
The House of Paws
09.2019 - 12.2021
Student Finance Counselor
Southern New Hampshire University
01.2017 - 02.2018
Associate Degree - Business Administration
Southern New Hampshire University
Graduate -
Merrimack High School