Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Roderick

Galion

Summary

Demonstrated ability to exceed performance metrics and enhance customer satisfaction through effective teamwork, organizational skills, and a friendly demeanor. Skilled in multitasking and maintaining high levels of productivity and safety in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Support Representative

Ohio Mutual Insurance
12.2022 - Current
  • Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.

Barista

Starbucks
10.2018 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Ice Cream Server

DK's Drive In
04.2018 - 04.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.

Education

Bachelor's of Education - Primary Education

The Ohio State University
Mansfield, OH
12.2024

Associate of Science - Medicine

North Central State College
Mansfield, OH
05.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Organizational Skills
  • Adaptability and Flexibility
  • Friendly and Patient

Certification

3 Year Pre-Service Teacher Permit

Timeline

Customer Service Support Representative

Ohio Mutual Insurance
12.2022 - Current

Barista

Starbucks
10.2018 - 08.2023

Ice Cream Server

DK's Drive In
04.2018 - 04.2020

Bachelor's of Education - Primary Education

The Ohio State University

Associate of Science - Medicine

North Central State College
Julia Roderick