Julia Roderick
Galion
Summary
Demonstrated ability to exceed performance metrics and enhance customer satisfaction through effective teamwork, organizational skills, and a friendly demeanor. Skilled in multitasking and maintaining high levels of productivity and safety in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Support Representative
Ohio Mutual Insurance
12.2022 - Current
- Consistently met or exceeded performance metrics while maintaining a high level of customer satisfaction.
Barista
Starbucks
10.2018 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Ice Cream Server
DK's Drive In
04.2018 - 04.2020
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Education
Bachelor's of Education - Primary Education
The Ohio State University
Mansfield, OH12.2024
Associate of Science - Medicine
North Central State College
Mansfield, OH05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Friendly and Patient
Certification
3 Year Pre-Service Teacher Permit
Timeline
Customer Service Support Representative
Ohio Mutual Insurance
12.2022 - Current
Barista
Starbucks
10.2018 - 08.2023
Ice Cream Server
DK's Drive In
04.2018 - 04.2020
Bachelor's of Education - Primary Education
The Ohio State University
Associate of Science - Medicine
North Central State College
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