Julia Rollins

Scheduling pick up and drop off locations and dates for equipment such as trucks, trailers, and uboxes.

Making adjustments to current reservations and keeping contracts updated.

Calling customers who are late picking up for scheduled equipment, and also calling customers who are late returning expected equipment

• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Provided customers with information about availability and pricing.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Complete level 1 and level 2 inspections on equipment to keep maintenanced regularly
• Propane certified for filling standard propane tanks up to tanks used for taco trucks as an example
• Keep showroom stocked and presentable for customers and help with selections to fit their moving needs