Sustainability
JULIA RUSSO
BUSINESS OPERATIONS SPECIALIST
NJ
Summary
Results-driven professional with expertise in operations management, data analysis, business intelligence, and partner relations. Proven track record of delivering projects on time and within budget, while enhancing efficiency and performance. Skilled in developing advanced dashboards, tracking KPIs, and streamlining complex processes to drive business success. Strong communicator and leader, adept at motivating teams, solving problems creatively, and driving customer satisfaction. Excel at identifying and executing innovative solutions that add value and support business goals.
Overview
20
20
years of professional experience
3
3
Languages
2
2
Certificates
7
7
years of post-secondary education
Work History
Business Development Specialist/Website Administrator - Renewable Technologies
Southwire
Carrollton, GA
06.2022 - 11.2024
- Partnered with leadership and cross-functional teams to drive renewable tech initiatives, including website management and UX research, boosting Southwire's presence in high-growth markets.
- Supported strategic planning and execution across business units, focusing on innovation and efficiency in the Renewable Technologies sector.
- Led commercial projects for Mass Transit, EV, Factory Automation, Telecommunications, Data Centers, Ports & Airports, and renewable energy, ensuring successful outcomes.
- Managed the Praxie SaaS internal website, utilizing agile and Kanban tools to align business goals, foster collaboration, and drive strategic success.
- Organized strategy sessions, market intelligence analysis, and software development, supporting team objectives and continuous improvement.
- Analyzed industry trends and identified growth opportunities, preparing executive summaries to inform management and drive competitive advantage.
Customer Services Operations Specialist: Network Support Group & PI, Network Ops & Tracking
Samsung Electronics
Ridgefield Park, NJ
04.2015 - 02.2022
- Developed and implemented systems to track and analyze key performance data, including customer satisfaction, repair times, and partner rewards, driving data-driven decisions.
- Reduced BP claim payment lead times by 30-35% and cut warranty exception claim and purchase order processing times by 75%, improving overall operational efficiency.
- Enhanced data governance by managing warranty policies, accounting escalations, and parts returns/exchanges, ensuring seamless processes and improved accuracy.
- Led and coached call center agents, improving business partner service levels (LTL) by 12%, and provided training and feedback to ensure effective system usage and service delivery.
- Analyzed operational data to identify trends and drive continuous improvement, resulting in increased customer satisfaction and quicker resolution of client concerns.
Operations Analyst - Analysis & Reporting: Aftersales Marketing, Parts Logistics, and SCM
Mercedes-Benz
Montvale, NJ
08.2004 - 10.2014
- Achieved #1 service level and reduced back-orders by implementing supply chain best practices and strategic problem-solving.
- Planned, developed, and managed operational and capital budgets, collaborating with the management team for business analysis and financial forecasting.
- Drove ROI growth by analyzing dealer feedback and survey data, leading to significant improvements in After-Sales performance.
- Conducted customer satisfaction studies and gathered competitive data on parts management, SLAs, and customer loyalty to enhance business performance.
- Increased service levels by 10% by developing executive-level dashboards on service, performance, inventory, and logistics in collaboration with the IT team.
- Led ERP implementation and system transition, providing business insights to internal stakeholders and dealers for smooth integration.
- Spearheaded process automation initiatives, reducing manual efforts in day-to-day operations.
- Contributed to the development of operational policies and procedures to align with organizational goals.
Education
Bachelor of Arts - English: Creative Writing
New Jersey City University
Jersey City, NJ 09.2005 - 05.2009
Minor - French
New Jersey City University
Jersey City, NJ 09.2005 - 05.2009
Skills
Microsoft Office Suite
Interests
Art
Timeline
Business Development Specialist/Website Administrator - Renewable Technologies
Southwire
06.2022 - 11.2024
Customer Services Operations Specialist: Network Support Group & PI, Network Ops & Tracking
Samsung Electronics
04.2015 - 02.2022
Bachelor of Arts - English: Creative Writing
New Jersey City University
09.2005 - 05.2009
Minor - French
New Jersey City University
09.2005 - 05.2009
Operations Analyst - Analysis & Reporting: Aftersales Marketing, Parts Logistics, and SCM
Mercedes-Benz
08.2004 - 10.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
SAP BI Warehouse (BW)
Accomplishments
- Collaborated with team of 20 in the development of Praxie, strategic planning and AI
- Achieved [Result]#1 in Service Levels by streamlining reports/operations
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Personal development programsWork from home optionWork-life balanceQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Languages
French
Limited Working
Spanish
Full Professional
Italian
Elementary
Related Experience
· Administrative support
· Attention to detail
· Continuous improvement
· Cross-functional collaboration
· Customer service
· Data analysis
· Decision-making
· Documentation and reporting
· Executive support
· Expense monitoring
· Financial reporting
· Inventory control
· New hire onboarding
· Office administration
· Performance monitoring
· Personable and approachable
· Problem-solving
· Risk management
· Schedule coordination
· Staff management
· Strategic planning
· Team collaboration
· Technical documentation
· Time management
· Verbal and written communication
Training
- Business Intelligence Warehouse, SAP America
- Project Management, AMA
- Agile Methodologies
Similar Profiles
Enrique GonzalezEnrique Gonzalez
Warehouse Specialist at SouthwireWarehouse Specialist at Southwire
Latrina ectorLatrina ector
Production Lead at SouthwireProduction Lead at Southwire
Vernon FordVernon Ford
Material Handler at SouthwireMaterial Handler at Southwire
ZAVORIAN HUBERTZAVORIAN HUBERT
Warehouse Specialist at SouthwireWarehouse Specialist at Southwire
KATARZYNA ALFORDKATARZYNA ALFORD
Real Estate Agent at Coldwell BankerReal Estate Agent at Coldwell Banker