Julia R. Zamora
Dallas,TX
Summary
Customer Service
- Provide an excellent level of customer service by being attentive to customer’s needs, patient with customer questions or requests, and display excellent knowledge of the product or services
Self Sufficient
- Able to work independently or as a team to make timely and accurate decisions when there is no supervisory assistance available
Computer Skills
- Proficient in Microsoft products including Excel, Outlook, Word, and Powerpoint
- Efficient in using various communication tools such as email, teams, and company cell phone
Overview
8
8
years of professional experience
Work History
Contact Representative
IRS
Dallas, TX
10.2023 - Current
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.
- Investigated and resolved customer inquiries and complaints quickly.
Expediter-Cabinets
Wisenbaker Building Services
05.2022 - 06.2023
- Set up and distributed weekly schedules for Independent Contractors
- Issued contractors checks at the end of the week
- Spoke to area managers, home buyers, and builders via phone calls and emails to ensure job completion satisfaction and answer various questions about cabinet install
- Communicate by email with parts department whenever new parts needed to be ordered or changed
- Acted as primary contact for contractors and installers regarding job site part issues.
- Had to make executive decision on how to handle job site issues
- Completed bi-weekly payroll for Number employees.
- Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
- Reduced payroll errors by conducting thorough audits and implementing corrective actions.
- Processed payments for finished work by contractors.
Quality Technician
Surlean Foods
12.2021 - 01.2022
- Sampled materials and products to conduct in-depth measurements and tests
- Made recommendations on ways to improve testing procedures, production processes and training
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes
Machine Operator
Christianson Graphic Leasing
07.2018 - 03.2020
- Operated machinery to cut diverse materials including metal, wood, paper, and coroplast.
- Utilized specialized equipment to change knives based on material requirements.
Cashier/Sandwich Maker
Subway Restaurant
08.2017 - 10.2017
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Efficiently prepared sandwiches and other menu items for guests
- Operated manual and electric appliances to peel, slice, and trim food
- Take customers payments once their order was complete and make sure they have all items they need
Education
High School -
Sunset High School
Dallas, TXSkills
- Customer Service
- Self Sufficient
- Computer Skills
- Proficient in Microsoft Excel
- Proficient in Microsoft Outlook
- Proficient in Microsoft Word
- Proficient in Microsoft Powerpoint
- Efficient in using communication tools
Timeline
Contact Representative
IRS
10.2023 - Current
Expediter-Cabinets
Wisenbaker Building Services
05.2022 - 06.2023
Quality Technician
Surlean Foods
12.2021 - 01.2022
Machine Operator
Christianson Graphic Leasing
07.2018 - 03.2020
Cashier/Sandwich Maker
Subway Restaurant
08.2017 - 10.2017
High School -
Sunset High School