JULIA SAMANIEGO
New Braunfels,TX
Summary
My objective is to become part of an organization that allows the opportunity for my current skill set to be utilized and then built upon. I am a team player that enjoys seeing success as the end result for the team. I realize that being coachable and being a quick learner is imperative. I look forward to showing that I am eager to learn and ready to work.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
PNC Bank
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
PHONE, CHAT, EMAIL, CONTENT MODERATOR
TaskUs
03.2018 - 08.2022
- Research and resolve issues reported by clients via chat and email; Provide extraordinary customer service to clients through effective communication, follow through, maintaining mutual respect and building trust
- As a content moderator, my primary job is to make sure all content that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption
- I ensured items were placed in the correct category, free of scams, and ensured there was no illegal content.
FULFILLMENT ASSOCIATE
Amazon
04.2015 - 03.2018
- Worked inside an Amazon warehouse, selecting, packing and shipping customer orders
- It was a fast-paced, physical position that kept me moving as I brought orders to life.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
FRAUD SERVICE REPRESENTATIVE
The CBE Group
10.2014 - 04.2015
- Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud); Analyze available information via multiple internal and external tools to identify the issue and bring resolution to improve current cash flow and revenue stream initiatives; Reduce fraud losses while improving customer experience & protection.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
DIPLOMA -
BALLINGER HIGH SCHOOL
Ballinger, TX05.1996
Skills
- Proficient in
- MS Word, Excel and Outlook
- Ability to work independently
- Self-motivated
- Effective written communication
- Comfort with learning and using digital Tools
- First-Tier Technical Support
- Team player
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Online Chat
- Building Customer Trust and Loyalty
- Customer Account Management
- Upbeat and Positive Personality
Timeline
Customer Care Representative
PNC Bank
08.2022 - Current
PHONE, CHAT, EMAIL, CONTENT MODERATOR
TaskUs
03.2018 - 08.2022
FULFILLMENT ASSOCIATE
Amazon
04.2015 - 03.2018
FRAUD SERVICE REPRESENTATIVE
The CBE Group
10.2014 - 04.2015
DIPLOMA -
BALLINGER HIGH SCHOOL