Julia Sancetta
Wyckoff,NJ
Summary
Versatile and motivated professional with a broad range of experience across diverse work environments, bringing adaptability, strong problem-solving skills, and a well-rounded perspective to any team. Passionate about growing in the healthcare field while leveraging a solid foundation in business management operations. Known for a strong work ethic, ability to quickly learn new systems, and a commitment to delivering exceptional service and support in both clinical and administrative settings. Actively seeking new opportunities to expand skills and contribute meaningfully to patient-centered care.
Overview
11
11
years of professional experience
Work History
Patient Concierge
New Jersey Brain and Spine
11.2023 - Current
- Coordinate and schedule patient appointments, hospital visits, imaging orders, bloodwork, and therapy services to ensure seamless care delivery.
- Facilitate pre-authorization and insurance validation processes for regular insurance, motor vehicle accident (MVA) claims, and workers' compensation cases.
- Manage and oversee operations of a remote office, expanding access to care for patients in Annandale, NJ.
- Act as a liaison between clinical teams, providers, and patients to streamline communication, reduce delays, and enhance patient satisfaction.
Restaurant Manager/Event Coordinator/Social Media Specialist
Blue Moon Mexican Cafe
11.2014 - 10.2023
- Responsible for managing staff by directing and coordinating restaurant activities to obtain optimum customer service and strong employee development.
- Hired and trained over 100 employees in various roles of the restaurant.
- Utilized social media platforms for upcoming events such as Facebook, Instagram & Twitter.
- Resolved and investigated customer complaints regarding service, food quality and accommodations to maintain a positive relationship with guests.
- Optimized profits by controlling food, beverage and labor costs generating sales on average of $80,000 per week.
Management Intern
Donadio Insurance Agency Group
08.2018 - 03.2020
- Provided quotes for various customers for home/auto/life insurance policies.
- Assisted with recruitment, interviewing and onboarding new employees by managing LinkedIn and Handshake profiles.
- Prepared and reviewed documents for potential and existing clients.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
Education
Bachelor of Science - Business Administration, Management and Leadership
Towson University
05.2020
Skills
- Proficient in Microsoft, Excel, PowerPoint, Outlook, SAP, eClinicalWorks
- Certified Microsoft Office Specialist
- Inventory Management
- Recruitment and Hiring
- Delegating Assignments and Tasks
- Supply Ordering and Management
Timeline
Patient Concierge
New Jersey Brain and Spine
11.2023 - Current
Management Intern
Donadio Insurance Agency Group
08.2018 - 03.2020
Restaurant Manager/Event Coordinator/Social Media Specialist
Blue Moon Mexican Cafe
11.2014 - 10.2023
Bachelor of Science - Business Administration, Management and Leadership
Towson University
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