Tamika Lucia Cruz
Bronx
Summary
Dedicated and soon-to-be medical esthetician with over 10 years of experience in customer service, hospitality, and office management. Proficient and energetic organizer with strong written and verbal communication skills. Adept at thriving in fast-paced environments while managing multiple tasks effectively and ensuring each is handled with attention to detail.
Overview
8
8
years of professional experience
Work History
Patient Concierge
Gotham City Orthopedics
07.2024 - 12.2024
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Improved patient satisfaction by providing personalized care and addressing individual concerns.
- Implemented strategies for improving overall patient experience within the facility, resulting in increased satisfaction scores.
- Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
Patient Concierge
Elite Body Sculpture
02.2023 - 06.2024
- Performed registration duties such as collecting insurance information, verifying eligibility, and entering data into the system accurately
- Maintained confidentiality of all patient information according to HIPAA guidelines
- Provided support for clinical staff including coordinating lab results and other tasks as needed
- Conducted extensive research on discrepancies found during the audit process to resolve issues quickly
Catering Lead
Great Performances
05.2019 - 06.2022
- Performed administrative duties such as ordering supplies, tracking expenses, creating invoices
- Trained new staff in customer service techniques and safety protocols
- Supervised staff to ensure quality service standards were met while providing direction and guidance as needed
Receptionist
Riccardo Maggiore
10.2016 - 03.2018
- Demonstrated proficiencies in telephone and front desk operations within high volume
- Restored financial and operational records for better processing for stylists
- Assisted in scheduling appointments, managing patient records, and resolving inquiries
- Developed strong relationships with patients through excellent communication skills
Education
Associate in Science (A.S.) - Nursing Candidate
LaGuardia Community College
Long Island City, NY06.2027
Aesthetics - undefined
Atelier Institute of Aesthetics
New York, NY04.2023
Skills
- POS, MyAestheticsPro, Envision, Microsoft Office, eClinicalWorks
- Patient Service, HIPAA Guidelines, Record Retrieval
- Medical Supply Stocking, Operational Requirements
- Client Service, Hospitality
Timeline
Patient Concierge
Gotham City Orthopedics
07.2024 - 12.2024
Patient Concierge
Elite Body Sculpture
02.2023 - 06.2024
Catering Lead
Great Performances
05.2019 - 06.2022
Receptionist
Riccardo Maggiore
10.2016 - 03.2018
Aesthetics - undefined
Atelier Institute of Aesthetics
Associate in Science (A.S.) - Nursing Candidate
LaGuardia Community College
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