Julia Sander
Lake Stevens,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the tropical plant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cascade Tropicals
Snohomish, WA
12.2020 - 02.2024
- Developed strong rapport with customers and earned reputation for exceeding service standard goals, creating a positive impression of the business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responsible for the company's sales email and promptly responded to customer requests for products, services, and company information as well as inquiries and requests from prospective customers.
- Developed engaging and successful marketing and advertising campaigns with Mailchimp using specific marketing strategies for clients.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Worked as a sales representative for a chain of hardware stores and helped them place orders and merchandise plant displays.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Collected and returned unpurchased or returned items to correct table locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
Greenhouse Worker
Sunnyside Nursery
Marysville, WA
02.2020 - 12.2020
- Assisted customers with finding requested plants and flowers.
- Unloaded plants and nursery items from delivery trucks.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Identified plant diseases and researched methods for mitigation.
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
Retail Associate
Retreat Interiors
Snohomish, WA
09.2018 - 06.2020
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Lead classes on terrarium building and created a positive learning environment for people of all experience levels.
Education
High School Diploma -
Snohomish High School
Snohomish, WA06.2018
Skills
- Policy and Procedure Adherence
- Brand Representation
- Critical Thinking
- Sales Expertise
- Managing Multiple Tasks
- Shipping and receiving understanding
- Customer Relations
- Watering Plants
- Agricultural Product Sales
- Garden Center Knowledge
Timeline
Customer Service Representative
Cascade Tropicals
12.2020 - 02.2024
Greenhouse Worker
Sunnyside Nursery
02.2020 - 12.2020
Retail Associate
Retreat Interiors
09.2018 - 06.2020
High School Diploma -
Snohomish High School