Julia Schuchard
Milton
Summary
AAFES Food Service Supervisor 2018-current Friendly and upbeat leader with extensive experience in food service and enthusiasm for meeting challenging targets. Creating service orders for equipment and store needs. Build relationships with customers and employees to uphold a hospitable environment.
Adept at implementing policies, meeting health code requirements and achieving performance objectives in high-volume settings. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
AAFES
01.2018 - Current
- Certified in safe food handling through ServSafe and brand’s training.
- Manage process of paying vendors, reviewing invoices, and paying monthly bills on time.
- Trained and mentored staff on operational standards and customer service excellence.
- Use of Microsoft Excel for data entry for sales and inventory on a daily and monthly basis.
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Coordinated schedules for team members, optimizing coverage during peak service hours.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction rates.
- Conducted regular inspections of food handling practices to ensure quality control standards were met.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Front Desk Associate
Massage Envy
10.2017 - 12.2017
- Duties and responsibilities:
- -Answering phone calls.
- -Setting and checking members and guests in and out for appointments.
- -Greeting members and guests upon arrival.
- -Keeping management apprised of member concerns and following manager's policies, procedures and direction.
- -Accepting constructive criticism in a positive manner and using it as a learning tool.
- -Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.
Hostess
Applebee's
11.2016 - 10.2017
- Duties and responsibilities:
- - Made MVP in January and July. Received RMH pin.
- - Became a hostess trainer
- - Greets and welcomes guests.
- - Coordinates seating chart and walks guests to their seats.
- - Answers questions about menu and general inquiries such as reservations and job applications.
- - Provides a friendly attitude to each guest.
- - Assists servers with guests during peak hours.
Associate Manager
Sonic Drive In
02.2014 - 11.2016
- Duties and responsibilities:
- - ServeSafe certified.
- - Assists in managing the operations of a Sonic Drive-in and periodically assumes responsibility for drive-in operations in the absence of other management.
- - Monitors and makes appropriate adjustments to staffing levels during shifts.
- - Delegates performance of routine job duties to subordinate employees.
- - Complies with cash handling policies and banking procedures.
- - Immediately responds to guest requests in a respectful manner. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
- Performs opening and closing duties to standards.
- - Participates in management training and career development programs.
- - Assists management in orientation and training of crew members.
- - Takes appropriate action to address routine employee issues and policy violations and immediately reports all employee
- Issues, complaints and policy violations to immediate supervisor.
- - Promotes an environment that is free of discrimination, harassment and inappropriate conduct and immediately reports
- Issues to senior management.
- - Complies with all federal, state and local wage and hour laws and labor and employment laws.
- -Immediately documents specifics of all guest or employee accidents and incidents and reports them appropriately.
- - Performs other job-related duties as assigned or required.
Education
Associates - Liberal Arts
East Mississippi Community College
Mayhew, MS05.2013
High School Diploma - undefined
Bartlett High School
Anchorage, AK05.2008
Skills
- Customer service
- Payroll
- Operations
- Microsoft Outlook
- Profit & loss
- Receptionist
- Customer support
- Food safety
Certification
- ServSafe
- Driver's License
Languages
English
Additional Information
- Skills
- Basic knowledge of restaurant operations
- Effective communication skills
- Basic computer understanding
- Basic math and reading skill
- Money managing
- Customer service
- Problem solving
- Time management
- Multi-tasking job responsibilities
- Basic food safety and procedure
- Working with others to complete a job/project
- Working in high stress environment
- Maintaining a clean environment
- Always friendly
Timeline
Food Service Supervisor
AAFES
01.2018 - Current
Front Desk Associate
Massage Envy
10.2017 - 12.2017
Hostess
Applebee's
11.2016 - 10.2017
Associate Manager
Sonic Drive In
02.2014 - 11.2016
High School Diploma - undefined
Bartlett High School
Associates - Liberal Arts
East Mississippi Community College