Julia Sim
Amityville,NY
Summary
Customer-focused professional with extensive experience in leadership, operations, and team development within fast-paced environments. Strong background in managing staff, delivering high-quality service, and problem-solving in real time. Seeking opportunities in behavioral or people-centered fields where communication, empathy, and adaptability are valued.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work History
Store Manager
Starbucks
Long Island, NY
01.2016 - Current
- Delivered high-quality customer experiences in a fast-paced retail environment
- Prepared beverages efficiently while maintaining consistency and quality standards
- Managed daily store operations, including opening/closing procedures and cash handling
- Hired, trained, and developed team members to meet performance goals
- Created and managed staff schedules to ensure optimal coverage and productivity
- Supported multiple store locations, assisting with staffing and operational needs
- Resolved customer concerns professionally, maintaining brand standards and satisfaction
- Fostered a positive, team-oriented work environment
Shift Supervisor
Starbucks
Long Island, NY
06.2009 - 12.2015
- Supervised daily operations and ensured smooth workflow during peak hours.
- Trained new employees on customer service and beverage preparation standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
Starbucks
Long Island, NY
08.2008 - 06.2009
- Prepared a variety of beverages according to standardized recipes.
- Maintained cleanliness and organization of the work area and equipment.
- Provided friendly and efficient customer service during peak hours.
Education
Plainview Old Bethpage JFK High School
Plainview, NYSkills
- Customer Service & Client Relations
- Team Leadership & Staff Development
- Problem Solving & Decision Making
- Scheduling & Workforce Management
- Conflict Resolution
- Fast Learner & Adaptability
- Computer Literacy
Timeline
Store Manager
Starbucks
01.2016 - Current
Shift Supervisor
Starbucks
06.2009 - 12.2015
Barista
Starbucks
08.2008 - 06.2009
Plainview Old Bethpage JFK High School